Night F&B Attendant - In Room Dining

Food and Beverage; City of Westminster; On-site; GBP 26,000 - 35,000; Full time

Job summary

An award-winning hotel in the City of Westminster is seeking a Night Food & Beverage Attendant – In Room Dining to join their food and beverage department. You will be responsible for ensuring a high level of service in a fun, energetic environment. The role includes maintaining cleanliness, assisting with orders through POS systems, and supporting team activities. The position offers a competitive salary package with various employee benefits and opportunities for personal development.

Benefits

Pension scheme with company contributions

50% discount on restaurants and Spa's

Private medical insurance

Access to development plans and apprenticeships

Qualifications

• Must assist in preparation and cleanliness of the service area.
• Experience in customer service roles preferred.
• Capable of working 40 hours per week on a flexible schedule.

Responsibilities

• Assist in opening and closing procedures.
• Maintain cleanliness and stock levels in service area.
• Take dining orders and process through POS system.

Skills

Positive attitude

Strong communication skills

Attention to detail

Experience with POS systems

Ability to work on shift rota

Tools

Simphony POS

Opera property management system

Job description

Food & Beverage Attendant – In Room Dining

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Food & Beverage Attendant – In Room Dining at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Job Overview

We are currently looking for a passionate Night Food & Beverage Attendant – In Room Dining, to join our Food & Beverage department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Assist in the opening and closing procedure of the outlet
• Ensure the service area is fully stocked for each service period, take special care in maintaining cleanliness and report any damage when it occurs
• Take in room dining orders via phone in line with the SOP
• Post orders correctly in Simphony POS in line with the SOP
• Use the hotel's property management system (Opera) to get necessary information/reports
• Work 40 hours per week on a shift rota

Accolades & Recognition

• Best Employer for 2021 at Springboard's Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers' Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

Salary & Benefits

Annual earnings up to £35,000.00 (£26,607.36 base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa's across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme

Closing Statement

We are more concerned with what's in the glass, not whether it's half full or empty, so if you feel this Night Food & Beverage Attendant – In Room Dining role is for you, come and pour some happiness into yours by joining our award winning family today!