Night Experience Host

Front Of House; Greater London; On-site; GBP 29,000; Full time

Job summary

A prestigious hotel in Greater London seeks a reliable Night Receptionist. You will manage late check-ins, support guests during off-hours, and ensure a secure environment overnight. Ideal candidates will have front desk experience and strong communication skills, maintaining a calm demeanor under pressure. This role offers a competitive salary of £28,500, with various employee perks, including discounts and a comprehensive healthcare plan.

Benefits

Pension with company contributions

50% discount in restaurants and Spa treatments

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Qualifications

• Preferred experience in front desk or hotel night shifts.
• Ability to work independently with attention to detail.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Handle late arrivals and early departures.
• Complete financial reporting and night audit tasks.
• Ensure safety and security of the guests overnight.

Skills

Front desk or hotel night shift experience

Attention to detail

Comfort working solo

Strong communication skills

Calm under pressure

Tools

Opera Cloud or similar systems

Job description

Own the night, one guest at a time.

At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Receptionist, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the pre-opening team as we get ready to open our doors in February 2026!

What’s Our Story?

Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.

Here’s what you can look forward to as our Night Receptionist:

Annual salary: £28,500

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Night in Your Neighbourhood

• Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off‑hours.
• Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
• Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
• Be the go‑to overnight: Help with guest queries, in‑room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
• Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
• Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.

What’s Your Story?

You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Receptionist role if you have:

• Previous front desk or hotel night shift experience (preferred)
• Great attention to detail and comfort working solo
• Good knowledge of Opera Cloud or similar systemsAbility to complete financial and administrative tasks accurately
• Flexibility to work night shifts, weekends, and public holidays as required
• A guest‑first attitude and strong communication skills
• A calm, reassuring presence in any situation

If you’re ready to be the night‑time heartbeat of our hotel, we want to hear your story. Join us as Night Receptionist at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift.