Night Duty Manager - Airport Parking Operations in Gatwick

Energy Jobline ZR; Horley; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading airport service provider in the Gatwick area is seeking a proactive Night Duty Manager to oversee overnight parking operations. This hands-on role requires leadership of a large team and operational oversight to ensure seamless service. Ideal candidates will have strong people skills and experience in a dynamic environment. The position offers a salary range of £35,000 – £38,000 per year.

Qualifications

• Experience in managing teams within operational or customer-focused environments.
• Confident with shift work, site management, and problem-solving.
• Ability to handle escalations or complaints professionally.

Responsibilities

• Supervise and support a team of car park attendants and drivers.
• Ensure smooth running of vehicle check-ins and general site management.
• Act as the senior point of contact for customers, resolving issues.

Skills

Leadership Experience

Strong People Skills

Operational Acumen

Customer Focused

Independent & Reliable

Adaptable

Job description

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Job Description

Night Duty Manager – Airport Parking Operations

Location: Gatwick Area (RH11 0QB)

Hours: 4 on, 4 off – 6pm to 6am

Salary: £35,000 – £38,000 per year

Please Note: A full UK driving licence is essential for this role due to the nature of site access and vehicle movements.

We’re hiring a proactive and experienced Night Duty Manager to oversee our overnight parking operations near Gatwick Airport. With over 3,100 spaces, a team of 70+, and hundreds of customers passing through each night, this is a critical leadership role focused on delivering seamless, safe, and efficient service during peak night hours.

This is a hands‑on position where your leadership and decision‑making will directly shape the customer experience and team performance throughout the night shift.

Key Responsibilities

• Team Leadership: Supervise and support a team of car park attendants, bus drivers, and customer service staff. Create a high‑performance, positive working environment.
• Operational Oversight: Ensure smooth running of vehicle check‑ins, parking operations, customer transfers, and general site management overnight.
• Customer Service: Act as the senior point of contact for customers. Resolve any issues calmly and professionally, ensuring high standards of service at all times.
• Decision‑Making: Take full ownership of site operations during night hours. Respond to issues and unforeseen events with confidence and clarity.
• Safety & Compliance: Maintain operational standards, safety protocols, and site cleanliness. Ensure all night shift procedures are followed rigorously.
• Fleet Coordination: Manage the night‑time operation of our shuttle bus fleet, including vehicle checks and transfer scheduling.

What We’re Looking For

• Leadership Experience: A background in managing teams within operational, transport, or customer‑focused environments.
• Strong People Skills: Capable of motivating, directing, and developing staff across varied roles and responsibilities.
• Operational Acumen: Confident with shift work, site management, and problem‑solving in a fast‑paced setting.
• Customer Focused: Able to handle escalations or complaints with professionalism and care.
• Independent & Reliable: Comfortable leading night operations with minimal supervision, making informed decisions under pressure.
• Adaptable: A dependable self‑starter who thrives in dynamic, high‑volume environments.

Ready to Lead the Night?

If you're a confident leader with a focus on service and operations, and you’re ready to take control of a key overnight role at Gatwick, we’d love to hear from you.

Apply now and become a vital part of our airport parking team.

Energy Jobline wishes you the very best of luck in your next career move.