Night Dispatcher

The Compleat Food Group; London Borough of Wandsworth; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Salary sacrifice schemes (EV, Home & 2

Annual leave purchase option

Holiday discounts online

Retail discounts

Product samples

EV charging points

Grocery Aid access

Wellbeing and development programs

Job summary

The Compleat Food Group is seeking a proactive Night Dispatcher to join our team in a newly created role. You will own and shape the position, coordinating nightly deliveries, supporting drivers and ensuring a smooth transport operation with independence during the shift.

The role requires initiative, reliability and strong communication when balancing multiple priorities while developing the processes around this new function.

Qualifications

• Proactive, organised and dependable candidate oriented to night shifts.

Responsibilities

• Coordinate and dispatch nightly delivery routes ensuring vehicles are loaded and depart on time.
• Support drivers and respond to queries and incident reporting.
• Book customer deliveries and coordinate third-party transport when needed.
• Complete dispatch administration such as manifests and delivery documentation.
• Monitor routes and identify potential operational challenges before they arise.

Skills

Organisational skills

Problem solving

Decision making

Communication

Job description

We're looking for a proactive, organised and dependable Night Dispatcher to join our team.

This is an exciting opportunity to step into a newly created role, giving you the chance to make a real impact and help shape the way the position develops. We're looking for someone who doesn't just want to do the job, but someone who wants to take ownership, bring ideas to the table and make the role their own.

You'll be responsible for coordinating nightly deliveries, supporting drivers and ensuring our transport operation runs smoothly and efficiently. For much of the shift you'll work independently, before being joined by additional team members from 2am, so confidence, initiative and self-motivation are essential.

This is a fast-paced and varied role that will suit someone who enjoys problem-solving, takes ownership of their workload and thrives in a position of responsibility.

What You'll Be Doing

• Coordinating and dispatching nightly delivery routes, ensuring all vehicles are picked, loaded and leave on time.
• Managing route efficiency, resolving issues and making route adjustments when required.
• Acting as the main point of contact for drivers, supporting with queries, paperwork, delivery instructions and incident reporting.
• Booking customer deliveries, coordinating third-party transport and arranging couriers when necessary.
• Completing key dispatch administration, including manifests, delivery documentation, returns processing and exception management.
• Monitoring upcoming routes and proactively identifying potential operational challenges before they arise.
• Working closely with Transport, Dispatch and wider operational teams to maintain excellent service levels.
• Reliable and trustworthy, with the ability to work independently and take ownership of responsibilities.
• Organised and able to manage a varied workload in a fast-paced environment.
• A strong communicator who can build effective relationships with drivers, customers and colleagues.
• Proactive and solution-focused, with the confidence to make decisions and resolve issues.
• Comfortable balancing multiple priorities while maintaining attention to detail.
• Someone who enjoys responsibility and wants the opportunity to shape and develop a newly created role.

This is a fantastic opportunity to join a business where you can genuinely make an impact. As a brand-new position within the team, you'll have the autonomy to influence processes, suggest improvements and help shape the future of the role.

If you're looking for a challenging and rewarding position where no two nights are the same, we'd love to hear from you.

At The Compleat Food Group, we believe our people are the heart of our success. That's why we offer a wide range of benefits designed to support your lifestyle, wellbeing and career growth:

Financial & Lifestyle Benefits:

• Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• Annual leave with the option to purchase extra
• Holiday Discounts via our online retail platform
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points - available at selected sites

Health & Wellbeing:

• 24/7 access to Grocery Aid for free financial, emotional, and practical support
• Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
• Free diet & nutrition advice with access to thousands of healthy recipes
• Online wellbeing support - from mindfulness to lifestyle resources
• Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid

Career Growth & Development:

• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role
• Performance Development Plans and regular Career Conversations
• Company Mentoring Scheme to add depth and really support your career journey
• Recognition through Club Compleat rewards

Community & Culture:

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups - including Women @ Compleat
• New baby gift for new parents

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work.

We're proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we'll support you - confidentially and with care.

We hire the best people for our roles, not the same people. Whoever you are, wherever you're from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance.