Night Counsellor - Weekends

Portfolio Group; England; Remote; GBP 27,000 - 32,000; Full time

Job summary

A health and wellbeing network is seeking an experienced Helpline Counsellor to provide support through a 24/7 helpline. The ideal candidate should have a diploma in Counselling and experience in telephone counselling. This role offers a salary of £27,000-32,000 FTE DOE, plus a generous benefits package including 25 days holiday, supervision, and additional perks like a Christmas bonus.

Benefits

BACP membership paid for

Monthly incentives

25 Days Holiday + Bank Holidays

Christmas bonus after 3 years

Contributory Pension Scheme

Free breakfast on Mondays

Fresh fruit delivered weekly

Qualifications

• Minimum of 150 counselling hours required.
• Experience in telephone counselling is essential.
• Ability to work under tight deadlines.

Responsibilities

• Provide emotional support to helpline callers.
• Maintain an active caseload of clients.
• Achieve a one call resolution for clients.

Skills

Diploma level 4 in Counselling

BACP registered member

Telephone counselling experience

Computer literacy (MS Office)

Organisational skills

Customer service skills

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

Posted On : 19th August 2024

• £27,000-32,000 FTE DOE. plus £3k night allowance
• Remote position.
• Must be able to attend training induction that runs twice a month.

Thurs, Fri, Sat 8pm-8am Or Fri, Sat, Sun 8pm-8am

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24 / 7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24 / 7 helpline – completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone / video counselling clients – hour can be counted towards BACP accreditation.

Day to Day Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and / or at risk
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
• Maintaining an active caseload of STC / Video clients, including online CBT and Power to Recover clients – up to 6 clients on an allocated day

Essential Skills and Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• Registered member of the BACP
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £60 per month for supervision
• Inhouse supervision
• Monthly incentives such as weekends away!
• Supervision
• 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
• Birthday Off / Mental Health Day
• Profit Share Scheme
• Perkbox (staff discount scheme)
• Christmas bonus after 3 years of service
• Contributory Pension Scheme
• Fab Fridays- dress down & free treats
• Allied Pride Network
• Social events throughout the year
• Free breakfast on Mondays
• Fresh fruit delivered to the office each week