Night Counsellor

Fresenius Medical Care; Remote; GBP 27,000 - 32,000; Full time

Job summary

A prominent healthcare provider in the UK is seeking a qualified counsellor to provide telephone and video counselling as part of a 24/7 helpline. Candidates should have a minimum Level 4 diploma in Counselling, possess significant telephone counselling experience, and be a registered member of BACP. The role offers a competitive salary ranging from £27,000 to £32,000 FTE, with an added £3,000 night allowance and a variety of employee benefits, including a contributory pension scheme and private health insurance after 5 years of service.

Benefits

Competitive salary

BACP membership paid

Monthly incentives

Profit share scheme

Pension scheme

Private health insurance

Free breakfast

Christmas bonus after 3 years

Qualifications

• Minimum of 150 counselling hours.
• Registered member of the BACP.
• Experience working within a target driven environment.

Responsibilities

• Provide an efficient and effective telephone counselling service.
• Maintain an active caseload of STC/Video clients.
• Provide 'In the moment support' to callers.

Skills

Telephone counselling experience

Computer literacy

Solution Focused approach

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

Overview

Provide telephone and video counselling as part of the 24/7 helpline, completing clinical assessments and signposting appropriately. An allocated day of structured telephone/video counselling counts towards BACP accreditation.

Day to Day Responsibilities

• Provide an efficient and effective telephone counselling service to all callers.
• Work with a variety of individuals presenting a range of issues, including those who are distressed and/or at risk.
• Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution.
• Maintain an active caseload of STC/Video clients, including online CBT and Power to Recover clients – up to 6 clients on an allocated day.

Essential Skills and Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• Registered member of the BACP.
• Relevant telephone counselling experience.
• High level of computer literacy (MS Office, Word, Excel, PowerPoint).

Desirable Skills and Competencies

• Accredited with BACP or eligible for the accreditation process.
• Experience with EAP.
• Experience working within a target driven environment.

Employee Benefits

• Competitive salary £27,000-32,000 FTE, dependent on experience, plus £3,000 night allowance.
• Remote position with required training induction attendance twice a month.
• BACP (or equivalent) membership and accreditation paid for.
• CBD Hub, up to £60 per month for supervision.
• In‑house supervision, monthly incentives, profit share scheme.
• Perkbox staff discount scheme ; Christmas bonus after 3 years.
• Contributory pension scheme.
• Additional day(s) holiday after 2 years of service.
• Free breakfast on Mondays, fresh fruit delivered to office each week.
• Private health insurance after 5 years of service.
• Life insurance, discounted eye care, annual flu vaccine.