Night Concierge: Resident Experience Specialist

We are Found Ltd; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading residential experience provider in Manchester seeks a Resident Experience Team Member (Nights) to engage with residents and deliver exceptional service. This role requires a proactive approach to community interaction, ensuring high standards and responding promptly to requests. The ideal candidate thrives under pressure and has outstanding communication skills. Join a supportive team that values personal development and offers competitive benefits including annual leave, pension, and wellness programs.

Benefits

25 days annual leave (+ bank holidays)

Pension

Gym membership discounts

Health cash plans

YAY Day for team activities

Fearless Fund for personal development

Qualifications

• Passion and experience in delivering exceptional customer service.
• Able to work autonomously and demonstrate initiative.
• Thrives in a fast-paced environment.

Responsibilities

• Engage with residents and ensure their voices are heard.
• Conduct regular property checks to maintain high standards.
• Deliver prompt responses to resident requests and feedback.

Skills

Exceptional customer service

Team player

Communication skills

Adaptability

Initiative

Job description

A leading residential experience provider in Manchester seeks a Resident Experience Team Member (Nights) to engage with residents and deliver exceptional service. This role requires a proactive approach to community interaction, ensuring high standards and responding promptly to requests. The ideal candidate thrives under pressure and has outstanding communication skills. Join a supportive team that values personal development and offers competitive benefits including annual leave, pension, and wellness programs.