Night Concierge & Guest Services (Flexible Hours)

Village Hotels; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Nottingham is seeking a Night Porter to ensure exceptional customer service throughout the night. You will be part of a lively team, resolving guest issues, supporting various departments, and contributing to every aspect of the customer journey. This varied role offers extensive benefits including fitness memberships, food discounts, flexible working hours, and a fun, supportive work environment.

Benefits

Complimentary Health and Wellness Membership

Discounted overnight stays

50% off Food and Drink

Excellent training and development programs

Mental Health support

Flexible working hours

Life Insurance

Qualifications

• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Provide exceptional service to guests throughout the night.
• Support all departments as necessary.
• Handle check-ins and prepare room service orders.

Skills

Problem-solving

Strong communication

Initiative

Job description

A leading hotel chain in Nottingham is seeking a Night Porter to ensure exceptional customer service throughout the night. You will be part of a lively team, resolving guest issues, supporting various departments, and contributing to every aspect of the customer journey. This varied role offers extensive benefits including fitness memberships, food discounts, flexible working hours, and a fun, supportive work environment.