Night Concierge & Front Desk Auditor

Elite Hotels (Rotherwick) Ltd.; Forest Row; On-site; GBP 20,000 - 24,000; Full time

Job summary

A reputable hotel franchise in Forest Row seeks a Night Porter to join their team. The role involves working night shifts from 11pm to 7.30am, where you'll assist with guest arrivals and departures, manage car parking, and respond to inquiries. Ideal candidates are personable, attentive, and have strong communication skills. Previous experience in a similar role is preferred but not essential. The hotel offers a comprehensive training program and opportunities for career development.

Benefits

Generous share of monthly Service Charge

Career development opportunities

Meals provided

Free parking

Reduced price stays in hotels

Qualifications

• Passion for excellent customer service.
• Ability to work night shifts from 11pm to 7.30am.
• Willingness to learn about local area and hotel product knowledge.

Responsibilities

• Greet and assist guests professionally.
• Conduct floor walks and checks for safety and security.
• Organize car parking and manage luggage storage.
• Respond to guest inquiries and complaints promptly.

Skills

Excellent customer service

Outstanding communication skills

Computer literate

Attention to detail

Tools

Opera Fidelio or similar PMS systems

Job description

A reputable hotel franchise in Forest Row seeks a Night Porter to join their team. The role involves working night shifts from 11pm to 7.30am, where you'll assist with guest arrivals and departures, manage car parking, and respond to inquiries. Ideal candidates are personable, attentive, and have strong communication skills. Previous experience in a similar role is preferred but not essential. The hotel offers a comprehensive training program and opportunities for career development.