Night Concierge

Social Interest Group; United Kingdom; On-site; GBP 25,000; Full time

Job summary

A charitable organization in Brighton is seeking a calm and reliable Night Concierge to support women in a secure environment. The role involves regular safety checks, responding to emergencies, and maintaining a clean space. Ideal candidates will be compassionate, dependable, and have effective communication skills. Join us to make a difference in the community, offering reassurance during nighttime hours. Competitive salary and generous benefits are included.

Benefits

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card eligibility

Discounted event tickets

Reflective Practice sessions

Training and Development access

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

Qualifications

• Understanding the importance of compassion, routine, and safety.
• Ability to stay calm and supportive in a fast-paced environment.
• Experience with supported housing or transferable skills from other roles.

Responsibilities

• Ensure buildings are safe through welfare checks and emergency responses.
• Maintain professionalism and communication with residents and visitors.
• Provide clear morning handovers with updates on residents and incidents.

Skills

High quality, person centred support

Excellent communication skills

Compassionate and non-judgmental approach

Ability to work independently

Crisis management skills

Understanding diversity, equity, and inclusion

Job description

Job Title: Night Concierge

Location: This residential site, located in Brighton, benefits from great transport links, with Hove Station and several local bus routes nearby. Kindly be aware that step free access is not available at this service.

Salary: £24,500

Shift Pattern: 37.5 hours per week, Monday to Sunday, shifts are overnight ranging between 21:30 - 08:30 and 19:30 - 08:30 on a rolling rota which includes weekends and bank holidays, which may mean weekly hours vary slightly. You may be required to work outside these hours as per service requirements.

About the Role

We’re looking for a calm, reliable and friendly Night Concierge to join our supported team. You’ll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This service is a safe and supportive home for women who’ve experienced homelessness. We work with women with a range of supporting needs from complex and high level to more moderate or low level including help around mental health, substance use, domestic abuse and past offending.

This role is key to keeping our building, residents and service secure and responsive overnight. You’ll do regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the day team. You’ll also help maintain a clean and safe environment. The role includes:

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
• Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
• Providing clear morning handovers with key updates on residents, incidents, or safeguarding concerns
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively

About You

We’re looking for someone who understands the importance of compassion, routine, and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:

• Understanding and/or experience to provide high quality, person centred support
• Ability to work independently and taking responsibility for the night service
• You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• You have the ability to stay calm and supportive in a fast paced and constantly changing environment
• Ability to take a compassionate, non judgmental approach when helping others
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.