Night Concierge

The Salvation Army; Tudhoe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing support provider in the UK is seeking a Night Concierge to support individuals experiencing homelessness. This role involves building trust with clients, providing information, and contributing to performance goals. Applicants should have experience working with vulnerable populations and exhibit strong communication skills. The position offers attractive benefits including financial bonuses, extensive leave, and professional development.

Benefits

£100 joining bonus

Additional £250 after 6 months

Additional £250 after 12 months

26 days annual leave increasing to 31 days

Birthday leave

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Financial emergency loans

Occupational Sick Pay

Induction and training relevant to the role

Long service awards

Qualifications

• Experience or knowledge working with homeless or vulnerable people is highly beneficial.
• Ability to communicate confidently, especially in difficult situations.
• Strong interpersonal skills for building professional relationships.

Responsibilities

• Build trust with clients and support them.
• Provide accurate information related to clients and service.
• Contribute to set Key Performance Indicators.

Skills

Building trust with clients

Effective communication

Resilience

Knowledge of community resources

Job description

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Night Concierge you will need to:

Responsibilities

• Get to know and build the trust of our clients
• To acquire and provide up to date and accurate information relating to clients and the service as a whole.
• To undertake any necessary training/personal development identified by the Line Manager.
• To contribute the Key Performance Indicators set for Self, Scheme, and the wider association.
• A Night Concierge will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups.
• Understand or learn about community resources and organisations that can help our clients.

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That's where you come in.

In return, we'll give you access to some great benefits. These include:

Benefits

• £100 when you start work, plus £250 at 6 months' service and another £250 at 12 months' service
• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career