Night Concierge

Vita Student; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK accommodation provider in Manchester is seeking a Night Concierge to ensure a high standard of service for residents. This role involves maintaining the facilities, dealing with inquiries, and providing exceptional guest experiences throughout the night. Ideal candidates will have strong customer service skills, previous concierge experience, and the ability to work independently. The position offers a competitive hourly rate and various employee benefits, including holidays and career development opportunities.

Benefits

28 days paid holiday

Birthday off

Perkbox access

Pension contributions

Events and parties

Career development opportunities

24/7 Employee Assistance

Qualifications

• Experience in delivering premium experiences to residents and guests.
• Previous Concierge experience is an advantage.
• Experience working independently at night is helpful.

Responsibilities

• Provide exceptional service to residents and guests.
• Maintain cleanliness of communal areas.
• Handle inquiries and emergencies may occur onsite.

Skills

Customer service excellence

Strong communication skills

Adaptability

Organizational abilities

Job description

Night Concierge. uhaus

Hourly Rate: £13

Contract: Permanent, 27 hours per week

Working Hours: 9pm – 6am, preferred days of work - Friday, Saturday and Sunday

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re looking for our next Night Concierge to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards throughout the night.

Our Night Concierge

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard. – Cleaning will account for a significant period of the Night Concierge duties.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Be the main point of contact for any potential incident or emergency that may occur onsite.

Additional Responsibilities

• Manage room turn arounds, check-in and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.

Who we want to join our team

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Previous experience of working independently through the night would be helpful.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Night Concierge must be technologically astute.

Personal Characteristics

• Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – Holidays are paid on a pro‑rata basis which is reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.