Night Concierge

Social Interest Group; Hove; On-site; GBP 25,000 - 30,000; Full time

Job summary

A not-for-profit organization in Hove is seeking a Night Concierge to ensure a safe and welcoming overnight environment for women experiencing homelessness. Key responsibilities include safety checks, responding to emergencies, and supporting resident independence. Ideal candidates will have excellent communication skills and a compassionate approach. Benefits include annual leave, pension contributions, and training opportunities.

Benefits

25 days annual leave

Employer Pension Contribution

Discounted tickets for events

Employee Assistance Programme

Qualifications

• Understanding experience to provide high quality support.
• Ability to work independently taking responsibility for the night service.
• Ability to adapt to fast paced changes while supporting residents.

Responsibilities

• Monitor safety, conduct welfare checks and respond to emergencies.
• Provide morning handovers with updates on residents and incidents.
• Support residents in building confidence and independence.

Skills

High quality, person centred support

Excellent communication skills

Compassionate, non judgmental approach

Ability to stay calm

Job description

Overview

We're looking for a calm, reliable and friendly Night Concierge to join our supported team. You'll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This service is a safe and supportive home for women who've experienced homelessness. We work with women with a range of supporting needs from complex and high level to more moderate or low level including help around mental health, substance use, domestic abuse and past offending.

This role is key to keeping our building, residents and service secure and responsive overnight. You'll do regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the day team. You'll also help maintain a clean and safe environment.

Responsibilities

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
• Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
• Providing clear morning handovers with key updates on residents, incidents, or safeguarding concerns
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively

Qualifications

• Understanding and/or experience to provide high quality, person centred support
• Ability to work independently and taking responsibility for the night service
• You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• You have the ability to stay calm and supportive in a fast paced and constantly changing environment
• Ability to take a compassionate, non judgmental approach when helping others
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

Benefits

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

Social Interest Group (SIG) is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.