Night Concierge

LRM Prime; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

A luxury residential management company in Canary Wharf is seeking a polished Day Concierge to enhance resident experiences. The role requires excellent communication skills, proactive service delivery, and the ability to handle emergencies. You will manage deliveries, support events, and act as a brand ambassador in a prestigious environment, making it an excellent opportunity for career development with competitive benefits.

Benefits

Competitive salary

Career development opportunities

High-performing team environment

Qualifications

• Previous experience in a residential concierge or customer-facing role.
• Ability to handle emergencies calmly and confidently.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a brand ambassador for residents and visitors.
• Manage deliveries and bookings for amenity spaces.
• Conduct regular building patrols and report issues.
• Respond to emergencies, acting as Fire Marshal when needed.

Skills

Excellent communication skills

Customer service skills

Strong organisational skills

Proactive personality

Technology comfort

Job description

LRM Primespecialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

Step into the heart of luxury living at our prime Canary Wharf residence where we are redefining service in one of London’s most iconic neighbourhoods. We’re seeking a professional and polished Day Concierge to be the welcoming face of our development, delivering exceptional service and a personalised experience to every resident and guest.

What You’ll Do!

Brand Ambassador

• Act as a brand ambassador, offering a warm and professional welcome to all residents and visitors.
• Communicate effectively across multiple channels, including in person, phone, email, and resident app.

Deliver Exceptional Resident Services

• Manage incoming and outgoing deliveries, ensuring timely notifications via our Residents’ app.
• Handle key access requests through our Traka key system.
• Support private bookings and events in our amenity spaces, working closely with residents and external providers.
• Promote local amenities and services in the wider Canary Wharf area.

Maintain Operational Excellence

• Open and close communal facilities, ensuring bookings are acknowledged and spaces are clean and prepared.
• Conduct regular building patrols, reporting maintenance and safety issues through the correct channels.
• Respond to apartment or building issues, escalating to Customer Care or management where needed.

Support Safety & Emergency Procedures

• Be a contact for emergencies (e.g. leaks, supply issues, system failures).
• Act as Fire Marshal during incidents (full training provided).
• Support compliance with the Building Safety Act 2022, prioritising the safety of everyone at the residence.

What We’re Looking For

• Excellent communication and customer service skills.
• A proactive, reliable, and approachable personality.
• Strong organisational skills and attention to detail.
• Ability to remain calm under pressure and handle emergencies confidently.
• Comfortable using technology (Resident apps, communication systems, etc.).
• Previous experience as a residential concierge, night duty manager or in a front of house/customer facing role.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure.

Why Join us?

• Work at one of London's most prestigious residential developments.
• Be part of a high-performing team in delivering world-class resident services.
• Competitive salary and benefits package.
• Opportunity for career development and progression.

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.