Night Concierge

Riverstone Bishops Avenue - Concierge; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury residence for seniors in Greater London is seeking a Night Concierge to provide exceptional hospitality services. The role includes ensuring resident security, delivering outstanding service, and responding to queries in a professional manner. Candidates should possess strong organizational skills, attention to detail, and a valid driving licence. The starting salary is £37,115 per year, plus performance-related bonus, with benefits such as enhanced pension and free meals on duty.

Benefits

Enhanced pension

Life assurance cover

Season ticket loan scheme

Free meals on duty

Annual Health Screening

Access to discounts and cashback

Qualifications

• Comfortable being on duty with a partner overnight.
• Experience in delivering high-quality customer service.
• Computer literate with experience of building management systems.
• Excellent communication and business writing skills.
• Hold a valid driving licence.

Responsibilities

• Ensure the security of the residence and residents.
• Conduct regular security rounds and monitor CCTV.
• Deliver exceptional resident services.
• Respond professionally to resident queries and issues.
• Build and maintain positive relationships with residents and staff.

Skills

Customer service

Organizational skills

Attention to detail

Interpersonal skills

IT skills

Job description

Be a part of something new and exciting; find your place at Riverstone.

£37,115 a year starting salary, plus performance‑related bonus.

Be part of our first team of Night Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well‑being support.

The best of what you love about hospitality– varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.

The concierge team (day team and night team) provide 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence will be required), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.

The successful candidate will be based onsite at our Bishops Avenue residence. Our Night Duty Management team operate on a 12‑hour shift pattern (11.5 working hours) working a 4 on, 4 off pattern. This working pattern may evolve as we continue to grow and learn from our colleagues what best supports their needs and wellbeing.

Key responsibilities of the Night Concierge Team:

• Be on duty overnight, ensuring the security of the residence, residents, and team.
• Conduct regular security walk rounds and monitor CCTV to ensure only residents and approved guests are within the residence.
• Deliver exceptional resident services to create amazing experiences for residents, guests, and visitors, ensuring all areas are professionally operated and immaculately presented in line with Riverstone’s standards.
• Ensure adherence to all legal, compliance, and auditing procedures, including fire and life safety systems, handling of emergency situations, health and safety, first aid if required, and safeguarding and regular security checks.
• Act as the first point of contact for resident queries and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
• Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.

This role will be great for you if you…

• Are comfortable being one of a team of two on duty overnight and responding to incidents and emergencies.
• Naturally curious with a passion for delivering excellent service‑experiences and meeting needs of customers.
• Experienced in the delivery of high‑quality customer service.
• Have an affinity with Riverstone’s profile of residents.
• Strong organisational skills with the ability to manage time and juggle multiple priorities to execute high quality deliverables.
• Excellent attention to detail and an ‘all hands‑on‑deck’ approach to service delivery.
• Computer literate with experience of building management systems.
• Excellent communication, engagement and inter‑personal skills and good business writing skills.
• Hold a valid driving licence (essential)

A rewarding role

• Starting salary of up to £37,115 (gross) based on experience, plus performance‑related bonus
• Some of the benefits that you will have access to include:
• Enhanced pension
• Life assurance cover
• Season ticket loan scheme
• Free meals on duty
• Annual Health Screening
• Save with us– access a range of discounts and cashback from hundreds of retailers on everyday (and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best‑in‑class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone’s residents will benefit from first‑class facilities, a like‑minded community, hotel‑like hospitality and – when needed – highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.

If you are our future Night Concierge, please apply!