Night Cleaner

Ennismore; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holidays

Pension

Life insurance

Health cash plan

Free night at The Hoxton

Discounts across Ennismore brands

Training & development

Volunteer time off

Job summary

The Hoxton Shepherd’s Bush in London is hiring a Night Cleaner to join our busy hotel team. You’ll clean and service public areas and back of house overnight, ensuring spaces are spotless and presentable, in line with brand standards.

You’ll report maintenance defects, follow COSHH safety rules, attend training, and uphold exceptional guest service with a friendly, proactive approach. Other cleaning tasks may be required as needed.

Qualifications

• High level of verbal and written communication skills.
• Competent computer skills.
• Ability to build relationships with colleagues and customers.

Responsibilities

• Overnight cleaning and servicing of public areas and back of house to brand standards.
• Report maintenance defects to housekeeping management.
• Adhere to Health and Safety standards and report breaches to Head Housekeeper.
• Handle cleaning materials in COSHH-compliant manner.
• Attend required training sessions.
• Maintain a positive and friendly attitude when solving challenges.
• Provide high level of guest service.
• Assist in cleaning other hotel areas as required.

Skills

Verbal communication

Written communication

Computer skills

Relationship building

Job description

The Hoxton Shepherd's Bush | 65 Shepherd's Bush Grn, London W12 8QE, United Kingdom

We’re looking for a Night Cleaner to join us at The Hoxton, Shepherd’s Bush.

Our fourth London Hoxton is located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

Job Description

What you’ll do…

• To be responsible for the cleaning and servicing of public areas and back of house areas overnight, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in public areas and back of house to the housekeeping management team.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To always maintain a positive and friendly attitude, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• To assist in the cleaning of any other areas of the hotel as required.

Qualifications

What we're looking for...

• You have a high level of verbal and written communication skills and competent computer skills.
• You have the ability to build relationships with colleagues and customers

Additional Information

What’s in it for you…

• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact