Night Auditor (Night Crew Member) - MOXY Aberdeen Airport

Hotel Co 51; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality establishment in Aberdeen City is seeking a friendly and energetic Night Crew Member. You will provide first-class service, assisting guests with inquiries and interactions. The ideal candidate should have a background in the service industry and enjoy working nights as part of a great team. Competitive salary and numerous employee benefits are included.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates at Marriott hotels

Discount on Food & Beverages at Marriott hotels

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty eight holidays annually

Qualifications

• Experience in the service industry is preferred.
• Knowledge of Food Safety and Licensing laws is beneficial.
• Ability to adapt to customer needs and perform under pressure.

Responsibilities

• Deliver top quality customer service.
• Be the first point of contact for guests.
• Handle guest requests and inquiries.
• Display good knowledge of hotel services.
• Answer internal and external calls.

Skills

Customer service

Flexibility with night shifts

Teamwork

Good communication skills

Knowledge of hotel facilities

Education

Experience within the service industry

Tools

Opera

Micros

Job description

This position is based on a full time contract.

Gross salary: £13.02 per hour

We are looking for a friendly, passionate and energetic Night Crew Member to join the team at the Moxy.

As Night Crew Member you’ll be on the front line, delivering a first‑class service.

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.

What We Will Offer You

• Training and development opportunities
• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Your Responsibilities

• Top quality customer service
• Working as part of a great team
• First point of contact for our guests
• Answering internal & external calls
• Good knowledge of the hotel facilities and services we offer
• Dealing with general guest requests
• Available to work when the team and customer needs you
• You are flexible with working nights shifts

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry

Other

• 40 hours work week // 4 days on - 3 days off
• a personality assessment can be part of the recruitment process*