Night Auditor: Guest Care, Security & Night Operations

DHMSPCC -Front Desk; Chepstow; On-site; GBP 16,000; Part time

Job summary

A leading hotel brand in Chepstow is seeking a dedicated Front Desk team member to provide exceptional hospitality during night shifts. Responsibilities include assisting guests, ensuring building security, and handling inquiries professionally. The ideal candidate will have at least one year of customer service experience and demonstrate flexibility and a positive demeanor. Strong problem-solving and multi-tasking skills are essential for this role. This position offers a competitive salary and a chance for personal development through various perks.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.
• None required for supervisory experience.
• No specific licenses or certifications needed.

Responsibilities

• Welcome and assist guests, ensuring a smooth experience.
• Complete regular walk-rounds for building security.
• Address guest inquiries and complaints promptly and professionally.
• Ensure compliance with hotel policies.

Skills

Night owl

People-oriented demeanour

Positive outlook

Flexibility

Problem-solving skills

Multi-tasking ability

Job description

A leading hotel brand in Chepstow is seeking a dedicated Front Desk team member to provide exceptional hospitality during night shifts. Responsibilities include assisting guests, ensuring building security, and handling inquiries professionally. The ideal candidate will have at least one year of customer service experience and demonstrate flexibility and a positive demeanor. Strong problem-solving and multi-tasking skills are essential for this role. This position offers a competitive salary and a chance for personal development through various perks.