Night Auditor: Front Desk & Guest Experience Pro

DHHW - Front Desk; Langley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel organization in Langley seeks a Front Desk team member to provide excellent customer service during night shifts. This full-time role involves handling check-ins, assisting guests, and performing audit functions. Candidates should have prior experience in a hotel setting and strong communication skills. The position offers benefits including discounts, training opportunities, and a supportive team environment.

Benefits

Discounts on hotel rooms

Free gym membership

Meals on duty

Car parking

Qualifications

• Previous experience working within a hotel Front Office or similar customer service environment essential.
• Night worker experience preferred.
• Strong Communication skills (verbal, listening, writing).

Responsibilities

• Complete a check list thoroughly and correctly on a nightly basis.
• General Front Desk responsibilities including check in/check out, customer service, answering phones.
• Anticipate guests' service needs and act on them whenever possible.

Skills

Customer service skills

Strong communication skills

Teamwork-oriented

Proactive

Innovative

Tools

Opera PMS

Job description

A leading hotel organization in Langley seeks a Front Desk team member to provide excellent customer service during night shifts. This full-time role involves handling check-ins, assisting guests, and performing audit functions. Candidates should have prior experience in a hotel setting and strong communication skills. The position offers benefits including discounts, training opportunities, and a supportive team environment.