Night Auditor

Delta Hotels by Marriott Heathrow Windsor; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Slough is seeking a dedicated Front Office team member to work night shifts. The role involves ensuring guest satisfaction, managing check-in/check-out procedures, and maintaining the front desk during peak times. Candidates should have previous hotel experience and excellent customer service skills. Benefits include discounts on hotel services and a free gym membership.

Benefits

Discounts on hotel rooms

Learning and development opportunities

Free gym membership

Meals on duty

Car parking

Qualifications

• Previous experience working within a hotel Front Office or similar customer service environment essential.
• Night worker experience preferred.
• Strong communication skills (verbal, listening, writing).

Responsibilities

• Complete checklists thoroughly and correctly on a nightly basis.
• Perform general Front Desk responsibilities including check in/check out and customer service.
• Anticipate guests' service needs and act on them.

Skills

Customer service skills

Strong communication skills

Proactive and reliable

Teamwork-oriented

Positive outlook

Tools

Opera PMS

Job description

Explore our very big world

We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our guests make the most of their stay whilst performing assigned audit functions. You will also work closely with the night supervisor and manager to ensure effective operation of the night emergency plans. You need to be someone with great customer service skills and who is an inclusive, thoughtful and positive team player.

What you’ll be doing

• Complete a check lists thoroughly and correctly on a nightly basis.
• General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Be aware of all accounting and auditing practices relevant to the front office
• Maintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessary
• Be proactive in carrying out tasks and checklists
• Carry out work delegated by the Night Managers efficiently and correctly on a timely basis
• Strong focus on safety and security
• Assist the Night Manager with walk in situations where appropriate
• Attend relevant meetings where possible, and to offer ideas and suggestions for improvement
• Help in achieving and maintaining relations between days and nights

What we’re looking for

• Previous experience working within a hotel Front Office or similar customer service environment essential
• Knowledge of Opera PMS is preferable
• Night worker experience preferred
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active, reliable and flexible
• Great conversational skills and teamwork-oriented
• Positive outlook

This is a full time position (40 hours per week) working night shifts.

Rewards for work, benefits for your lifestyle

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues
• Free gym membership, meals on duty and car parking

Simple Made Perfect

At Delta Hotels, we believe in perfecting the essentials and making every experience seamless. If you’re ready to be part of a passionate team and a global hospitality leader, we’d love to hear from you.