Night Auditor

Interstate Hotels & Resorts, Inc.; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Manchester is seeking a Night Auditor to ensure guest safety and satisfaction during overnight shifts. This role requires strong leadership and customer service skills, alongside a commitment to uphold hotel policies. Join a team that values development and offers competitive benefits such as industry-leading training and hotel discounts.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay as it is earned

24/7 access to employee assistance programme

Uncapped incentives to reward contributions

Staff meals on duty

Qualifications

• Must be age 18 or above with a comfortable night shift pattern.
• Strong leadership skills to manage the nights team.
• Excellent customer service skills to ensure guest satisfaction.

Responsibilities

• Ensure safety and security of hotel guests and staff during the night.
• Conduct nightly audit to close the day's business.
• Support operations in food and beverage and maintenance.

Skills

Leadership skills

Customer service skills

Organisational skills

Knowledge of hotel policies and procedures

Teamwork

Job description

As Night Auditor, you will work closely with the Night manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Leadership skills: As Nights Auditor you'll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You'll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As nights auditor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you'll be familiar with common hotel computer systems and software.
• Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
• Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our \"people first\" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Mercure Manchester Piccadilly Hotel Portland Street, Manchester, Lancashire, M1 4PH

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty