Night Auditor

AccorHotel; Luton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel chain in Luton is looking for a Night Auditor to ensure smooth hotel operations overnight. Responsibilities include welcoming guests, managing reservations, overseeing financial transactions, and providing exceptional customer service. Ideal candidates should have a high school diploma, strong multitasking abilities, and proficiency in hotel management software. This part-time role involves night shifts and requires excellent communication and problem-solving skills.

Qualifications

• Exceptional customer service and communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent time management skills and ability to work autonomously.
• Good understanding of finance and accounting practices.
• Proficiency in basic computer skills.
• Flexibility to work night shifts including weekends and holidays.

Responsibilities

• Welcome late-arriving guests and bid farewell to early departures.
• Perform daily reconciliation of the hotel's financial transactions.
• Manage and confirm reservation details and accounts for in-house guests.
• Handle guest check-ins and check-outs efficiently.
• Respond promptly to guest requests and concerns.
• Prepare and distribute relevant reports to departments.
• Oversee the hotel's overnight operations.
• Collaborate with other departments for guest experience.
• Maintain a clean and organized front desk area.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Guest Relations Experience

Math

Windows

Facilities Management

Night Audit

Front Desk

Guest Services

Phone Etiquette

Word Processing

Education

High school diploma or equivalent

Tools

Hotel management software (Opera Cloud)

Job description

Overview

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Luton, United Kingdom. As a Night Auditor you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction and overseeing financial accuracy.

Responsibilities

• Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stay
• Perform daily reconciliation of the hotel's financial transactions, including checking and preparing reports, completing audits and collating necessary paperwork for departures
• Manage and confirm reservation details and accounts for in-house guests, ensuring all information is recorded accurately
• Handle guest check-ins and check-outs efficiently, maximizing guest satisfaction while maintaining property safety and security
• Respond promptly and professionally to guest requests and concerns, ensuring total customer satisfaction
• Prepare and distribute relevant reports to appropriate departments
• Oversee the hotel's overnight operations, taking initiative to resolve any issues that may arise
• Collaborate with other departments to ensure a seamless guest experience
• Maintain a clean and organized front desk area

Qualifications

• High school diploma or equivalent
• Exceptional customer service and communication skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Excellent time management skills and ability to work autonomously
• Good understanding of finance and accounting practices
• Proficiency in basic computer skills and hotel management software (knowledge of Opera Cloud is a plus)
• Strong problem-solving skills and ability to make decisions independently
• Flexibility to work night shifts (typically 11:00 PM to 7:00 AM) including weekends and holidays
• Ability to handle cash and process credit card transactions accurately
• Willingness to take ownership and initiative in various tasks as required
• Ability to remain calm and professional under pressure
• Basic understanding of local laws and regulations related to the hospitality industry is preferred

Remote Work

No

Employment Type

Part-time

Key Skills

• Customer Service
• Hotel Experience
• Hospitality Experience
• Guest Relations Experience
• Math
• Windows
• Facilities Management
• Night Audit
• Front Desk
• Guest Services
• Phone Etiquette
• Word Processing

Experience

years

Vacancy

1