Night Auditor

Leonardo Hotels; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in the East Midlands is seeking a dedicated Night Auditor to supervise operations and enhance guest experiences. In this pivotal role, you'll manage night audits, ensure guest safety, and foster a welcoming atmosphere. Ideal candidates possess strong customer service skills, a passion for hospitality, and the ability to work effectively in a vibrant team. Opportunities for growth and training in a supportive environment await you.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Experience in customer service and hospitality roles.
• Confident communicating with guests in person and over the phone.
• Ability to manage night audit processes.

Responsibilities

• Supervise day-to-day operations of the night team.
• Run the night audit and balance end-of-day accounts.
• Ensure the safety and security of guests.

Skills

Customer service skills

Communication skills

Teamwork

Time management

Job description

The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.

If you're our ideal Night Auditor, you will :

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
• Bring your positivity to work with you every day : you'll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Some of the perks you could enjoy include :

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme : you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week : from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!