Night Auditor

Sandman Hotel Group; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A privately-owned hospitality company in Crawley is seeking a Hotel Night Auditor to manage nightly audits and represent the front desk. Candidates should possess a high school diploma and have customer service experience. The role requires strong conflict resolution skills and the ability to work well under pressure. Perks include 28 days holiday and flexible schedules, alongside training and career advancement opportunities. You must be legally entitled to work in the UK to apply.

Benefits

28 days holiday per annum

Flexible schedule

Pension

Free Parking whilst on shift

Dedicated Training Programme

Up to 40% off food

Referral Bonus starting at £250

X3 complimentary nights stays

Qualifications

• Experience in all aspects of customer service and people management.
• Strong knowledge of hospitality industry principles and practices.
• Considerable knowledge of accounting practices and principles.

Responsibilities

• Conduct nightly audits and balance departmental ledger accounts.
• Register incoming guests and assign them rooms.
• Handle guest inquiries and complaints professionally.

Skills

Customer service

Time management

Conflict resolution

Adaptability

Communication

Education

High School Diploma or equivalent

Two-year apprenticeship in front desk operations or hotel management

Job description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately‑owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

Job Requirements

• High School Diploma, G.E.D. or equivalent
• Completion of a two‑year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

Duties

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquires regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.
• Prepare and serve night menu room service items.
• Cleaning of bar and restaurant areas.

Applicable Skills

• Excellent customer relations.
• Must have time‑management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Perks

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE