Night Auditor

Radisson Hotel Group; Aberdeen City; On-site; GBP 25,000 - 29,000; Full time

Job summary

A global hotel group is seeking a Night Supervisor in Aberdeen. In this role, you will supervise the guest relations team, ensuring high standards of service. Ideal candidates possess strong communication skills, flexibility, and a passion for hospitality. The position offers competitive benefits, opportunities for growth, and a dynamic working environment.

Benefits

Special rates for team members

Contributory pension scheme

Complimentary meals on duty

28 days holiday for full-time team members

Access to leisure facilities at off-peak times

Qualifications

• Experience in a similar position is beneficial but not essential.
• Ability to work as part of a team to ensure guest satisfaction.
• Attention to detail and a passion for service.

Responsibilities

• Supervise the guest relations team to ensure high service levels.
• Lead by example while hosting the late show.
• Work proactively to ensure guest satisfaction.

Skills

Flexibility

Positive attitude

Creative problem-solving

Strong verbal communication

Teamwork

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Night Supervisor

We are now looking for a Night Supervisor to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Night Supervisor

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Night Supervisor Role

Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Night Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will supervise our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the late show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

As Night Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Night Supervisor

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

About the Park Inn Aberdeen

A perfect base for exploring Scotland’s Castle Country and Whisky Trail, the Park Inn Aberdeen hotel sits in the heart of the city located just off Union Street, in the City’s ‘Granite Mile’. The hotel is the perfect home base for exploring local attractions. The hotel is within walking distance of the train and bus stations as well as shopping and business districts.

Our vibrant Aberdeen hotel offers comfort in the city centre with 185 comfortable bedrooms and suites, dining in our colourful restaurant and bar, fully equipped fitness centre and business lounge, with versatile meeting spaces which can accommodate board meetings or grand social events.

Skills

Fast-Paced Experience