Night Audit

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office team member to ensure exceptional guest experiences. In this dynamic role, you will be responsible for managing guest interactions, coordinating with various departments, and maintaining accurate records. Your proactive approach and problem-solving skills will be vital in creating a welcoming atmosphere for guests from diverse backgrounds. This position offers opportunities for training and development, alongside a range of attractive benefits, making it an exciting opportunity to grow your career in hospitality.

Benefits

Training and development programs

Discount card for worldwide Accor hotels

Complimentary UK hotel stays

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Partner discounts (Europcar, Merlin Entertainment, etc.)

Qualifications

• Previous Front Office experience is essential.
• Proactive and ambitious with a guest-oriented approach.

Responsibilities

• Ensure all guests are attended to promptly and professionally.
• Handle complaints efficiently and maintain security procedures.

Skills

Fluent in English

Problem-solving skills

Good listening skills

Guest-oriented

Ability to work with diverse cultures

Job description

The provided job description contains a lot of valuable information but is somewhat repetitive and could benefit from improved formatting and organization for clarity and engagement. Here is a refined version:

Job Description

• Ensure all guests are attended to promptly and professionally, without delay.
• Update regular guest details using Guest History.
• Action all diary events, flags, and specials.
• Pass on guest mail, messages, and parcels promptly.
• Coordinate with Housekeeping regarding rooms and lost property.
• Be fully aware of the daily worksheet and ensure its proper use.
• Ensure all account postings are accurate and produce necessary paperwork.
• Perform an accurate cashiering balance at the end of each shift.
• Maintain security procedures according to policy.
• Report safety hazards immediately.
• Handle all complaints promptly and efficiently.
• Attend meetings and training sessions as scheduled.
• Perform other duties as requested by the Front Office Manager.
• Provide a warm welcome to all callers and guests.
• Complete audit tasks as per the Night Auditor's checklist.
• Answer all incoming calls promptly.
• Distribute reports and handle cash and credit transactions with related paperwork.
• Assist staff inquiries and seek help when needed.
• Process wake-up calls and ensure proper shift handovers.
• Report any shift issues to the Front Office Manager.
• Follow property policies on grooming, conduct, safety, and emergency procedures.
• Perform additional tasks such as conference setup and cleaning as required.

Qualifications

• Fluent in English
• Open-minded with the ability to work with diverse cultures
• Problem-solving skills and follow-up capability
• Proactive, guest-oriented, ambitious, polyvalent
• Previous Front Office experience
• Good listening skills

Additional Information

Benefits include:

• Training and development programs
• Discount card for worldwide Accor hotels
• Complimentary UK hotel stays (subject to T&C)
• Meals on duty
• Uniforms and dry cleaning
• Recommend a friend scheme
• Employee Advisory Service
• Partner discounts (Europcar, Merlin Entertainment, etc.)