Night Assistant Manager

Paymán Club; Stromness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality organization in Stromness, Scotland, is looking for a full-time position focusing on guest experience and housekeeping. Responsibilities include ensuring immaculate guest rooms, conducting night security patrols, and maintaining cleanliness throughout the hotel. Applicants must possess excellent communication skills and be comfortable working alone overnight. The role may commence in March with accommodation options available.

Benefits

Accommodation provided with adjusted rent

Qualifications

• Outstanding guest service experience.
• Must be comfortable working alone during night shifts.
• Knowledge of health and safety procedures is advantageous.

Responsibilities

• Ensure guest rooms are clean and furnished for maximum comfort.
• Conduct regular patrols for safety throughout the night.
• Utilize cleaning applications and maintain operational supplies.

Skills

Excellent communication and customer service skills

Ability to work well under pressure

Initiative and following instructions

Job description

Full-time
Start from first week of March
Accommodation can be provided with an adjusted rent

Key Responsibilities

• Guest Experience & Customer Service
  • Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort
  • Ensure smooth check-in and check-out processes
  • Attend to guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies
  • Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments
  • Deal with complaints or problems with a positive, solution-focused attitude
• Housekeeping & Cleaning Duties
  • Perform full housekeeping services after guest check-out, including:
  • Replacing linens and towels
  • Emptying and sanitising bins
  • Restocking toiletries in an orderly manner
  • Vacuuming, sweeping, and mopping floors
  • Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required)
  • Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces
  • Spot cleaning as needed and rearranging rooms to standard
  • Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces
  • Prepare and maintain restaurant tables with strict attention to sanitation and presentation
  • Maintain serving areas and ensure overall cleanliness and tidiness
• Laundry & Linen Management
  • Inspect all linens and treat stains as required
  • Operate washing machines and dryers, using correct cleaning agents
  • Dry, iron, and fold laundry according to manufacturer recommendations
  • Visually inspect laundry equipment and report maintenance issues
  • Move, organize, and store linen in designated linen rooms across floors
• Security & Night Porter Duties
  • Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas
  • Perform hourly patrols of the building, including car parks and all entrances
  • Ensure all front, back, and emergency doors are secure at all times
  • Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity
  • Prevent unauthorized access, intruders, or squatters
  • Maintain the overall safety and security of the hotel during night shifts
  • Carry out smoke tests and additional safety checks as required
• Operations, Administration & Technology
  • Use the cleaning app to log tasks and upload photos of completed cleans
  • Maintain accurate booking and payment records using Zeevou and in-house systems
  • Understand and effectively use all relevant property technology
  • Track and report recurring maintenance, cleanliness, or security issues to management
  • Send reports to OE upon request
  • Maintain inventory of cleaning and operational supplies and report replenishment needs
• Teamwork & Communication
  • Collaborate closely with Property Manager, Maintenance Personnel, and Operations team
  • Communicate regularly with the remote team via Discord
  • Participate in weekly meetings
  • Assist with hotel host duties, kitchen prep, stock checks

Competencies

• Excellent communication and customer service skills
• Ability to work alone throughout the night
• Ability to work well under pressure
• Ability to use your initiative and to follow written/verbal instructions
• Knowledge of general health and safety procedures

Recruitment Checks

• Authorisation to stay/work in the UK
• Basic DBS check
• ID Card and Proof of Address