Night Assistant

Riverside; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay and generous pension

25 days holidays plus bank holidays

Investment in learning and development

Wide range of benefits

Job summary

Riverside is hiring a Night Assistant at The Stages Academy, Middlesbrough, to cover 9pm–7am rolling rota. The role focuses on safety, security and delivering high-quality service during night hours, operating security, fire and telephone systems, and maintaining a clean, welcoming environment for customers.

You will work as part of a committed team, have experience with lone night work and vulnerable clients, and possess basic IT skills.

Qualifications

• Experience of and the ability to lone work at night.
• Experience working with vulnerable client groups.
• IT skills including Microsoft Office (Word/Excel) and willingness to learn Riverside IT systems.

Responsibilities

• Operate night security, fire and telephone systems to ensure safety.
• Monitor health & safety and report issues per procedure.
• Provide customer service with tenancy-related queries.
• Clean rooms and communal areas and perform required checks.

Skills

Lone night work

Team collaboration

IT literacy

Communication

Time management

Basic admin skills

Empathy & customer service

Tools

CCTV operation

Job description

Job Description

Job Title: Night Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum plus 10% Night Allowance
Working Hours: 37.5 hours per week
Working Pattern: 9pm -7am rolling rota shifts, Nightshifts, covering 7 nights a week
Location: The Stages Academy, Middlesbrough

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Night Assistant

Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will include, operating and implementing security, fire and telephone systems, cleaning communal areas and rooms as required and completing regular checks of the property and reporting repairs and maintenance issues.

About you

• Experience working with vulnerable client groups.
• Experience of, and ability to lone work at night
• IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
• Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
• Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
• Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
• Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
• Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
• Maintaining an inviting Reception area as per the Psychologically Informed Environment standards.
• Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
• Advising customers who may have issues relating to their safety during the night.
• Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes' premises.
• Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
• Cleaning rooms and communal areas as required.
• Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
• Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments.
• Ensuring information related to logs/reports/records are all effectively and accurately recorded.
• Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service.

Additional Information

• Work to a rota on a night shift basis.
• Travel to different properties within a defined area as and when required
• Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements.
• Ensure customers are always safe - conducting all your duties within Riverside's Policy and Procedure framework
• Act and respond to any concerns regarding the health, wellbeing, safety or safeguarding of our customers in accordance with policies and procedure, regulatory guidance and best practice.
• Role model Our Riverside Way, ensuring our ways of working are embedded in all we do and supporting the delivery of our aspired culture
• Ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment
• Participate in team meetings, attend regular supervisions and reflective practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• Ensure that you keep up to date with local or organisational policies, procedures, and information by using Riverside's SharePoint sites, emails, or other correspondence.
• From time to time, you may be required to undertake additional duties and responsibilities in consultation with your line manager.

Person specification

Essential Knowledge & Experience

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of and the ability to lone work at night.
• Experience of working in a team.
• Ability to clean rooms and communal areas.
• The ability to communicate positively with other people and to demonstrate an empathetic, calm, flexible, resilient, and can-do attitude.
• Experience of being able to organise tasks and plan your time whilst dealing with people and sometimes difficult or tense situations.
• Able to undertake training required for the role.
• Able to use initiative and have confidence to make decisions and follow through on any actions required.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Desirable

• Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
• Personal lived experience of either homelessness, mental health issues or substance misuse.
• Previous experience of using CCTV equipment and ensuring safety of a building.

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment