NICE CXone Contact Centre Engineer and Solutions Architect

Natilik; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology solutions partner in the UK is seeking a Contact Centre Engineer to support their Professional Service function. This role involves engaging with clients to design and scope solutions, ensuring quality assurance throughout the project lifecycle, and leveraging expertise in NICE CXone. The ideal candidate will have extensive experience in contact centre architecture and the ability to effectively communicate with stakeholders. The role offers numerous benefits, including flexible working policies and a competitive pension scheme.

Benefits

25 days annual leave

Quarterly Awards and Bonuses

Flexible Working Policy

Competitive pension scheme

Private Medical Insurance

Cycle to Work Scheme

Annual paid volunteering day

Qualifications

• Extensive experience in contact centre architecture with a strong solutions focus.
• Proven experience in capturing client requirements and articulating solutions.
• Hands-on experience with NICE CXone and its related technologies.

Responsibilities

• Support Professional Service function and maintain oversight of projects.
• Engage with clients to design and scope solutions.
• Contribute to low-level design and quality assurance throughout the project lifecycle.

Skills

Contact centre architecture experience

Requirements capturing

Communication skills

Designing enterprise-grade contact centres

NICE CXone expertise

Operational reporting and analytics

Job description

A global technology solutions partner in the UK is seeking a Contact Centre Engineer to support their Professional Service function. This role involves engaging with clients to design and scope solutions, ensuring quality assurance throughout the project lifecycle, and leveraging expertise in NICE CXone. The ideal candidate will have extensive experience in contact centre architecture and the ability to effectively communicate with stakeholders. The role offers numerous benefits, including flexible working policies and a competitive pension scheme.