NHS Receptionist/Booking Clerk

Gap Personnel; United Kingdom; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is looking for Admin & Clerical staff to support NHS services during winter pressures in the United Kingdom. This temporary role requires excellent verbal communication and customer care skills along with the ability to manage bookings and data accurately. You will ensure a smooth reception for patients and assist with general office duties while meeting healthcare targets. Pay is £12.21 per hour with hours from Monday to Friday.

Qualifications

• Ability to input data in a timely and accurate manner.
• Ability to prioritize own workload.
• Work on own initiative within agreed protocols.
• Excellent verbal communication and customer care skills.

Responsibilities

• Ensure patients receive appointments within target times.
• Provide customer-focused booking service.
• Maintain the booking system for accuracy.
• Prepare reception areas and manage outpatient clinics.
• Resolve issues regarding patient appointments.

Skills

Data input

Workload prioritization

Problem-solving skills

Verbal communication

Customer care

Keyboard skills

Job description

Urgent NHS Admin & Clerical Roles (Band 2) – Temporary Support for Winter Pressures

We’re hiring Admin & Clerical staff to support NHS services during the winter period.

Start Date: 5th January 2026

Pay Rate: £12.21 per hour

Hours: Monday to Friday, 8:00 AM – 5:00 PM

Contract: Temporary

Locations:

• LN2 5QY (Lincolnshire)

Your Role:

• To ensure patients receive appointments within the local and national targets set.
• To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
• To ensure all data relating to patients is captured in a timely and accurate manner.
• To provide a customer focused booking service.
• To provide reception services, to relevant areas in a professional, understanding and courteous manner.

Booking Patient Appointments

• To prioritise own workload to ensure patients receive the required notice of booking ensuring maximum utilisation of available resource.
• To contact patients, gaining agreement of acceptance of booking with patient or their representative.
• To advise patients or their representative, either via telephone or face-to‑face, within agreed protocols, of information relevant to their appointment. To take appropriate action as required, such as re‑arranging appointment dates.
• To ensure appropriate patients are appointed by following agreed procedures,

Ensuring compliance with Waiting Times

• To advise patients or their representative on length of routine waiting times in accordance with targets, referring onto supervisor or manager if appropriate.
• To action information on waiting list/clinic cancellations taking appropriate action, such as notifying patients, and informing supervisor &/or managers if waiting times may be compromised.

Ensuring accurate data.

• To maintain the booking system as required ensuring accuracy and timely data quality in accordance with Trust protocols.
• To update patient information when necessary

Ensuring compliance with Cancellation policies

• To take appropriate action when patients fail to attend for appointments, following agreed protocols
• Where patients choose to cancel or change their appointment, to ensure the booking system is updated with relevant information and to take necessary action

Clinic Reception Duties

• To prepare reception & patient reception areas.
• To ensure the smooth & efficient running of the outpatient clinics with emphasis on patient care.
• To ensure appointments are booked in line within local and national targets.
• To resolve where appropriate, any problems arising in clinic in relation to patient appointments, to liase where necessary with clinical staff & to refer to supervisor where resolution is not possible.
• To locate, retrieve & prepare all relevant Health Records, pan-Trust and other hospitals. Reading patient information to ensure all relevant Health Records are present at the time of the clinic appointment.

General Office Duties

• To maintain relevant filing systems within the department
• Undertake photocopying of forms, booklets and any other relevant information required to perform duties.
• To take appropriate action if office equipment fails
• To receive, sort, distribute, prioritise and action all incoming mail
• To assist all admin areas in the department as necessary

Problem Solving

• Using systems, procedures and problem solving skills to attempt to resolve queries in a quick and efficient manner.

Liaison with others

• To liase with patients or their representatives, clinicians, other relevant healthcare staff inside and external to the Trust, management, clerical and secretarial staff, either in a face to face capacity, or via the telephone, e mail or fax system.

Ensuring adequate delivery of service

• To provide cover for absent colleagues to ensure the needs of the service are met.
• To ensure confidentiality in line with the Data Protection Act 1984/98 and the employment, on all matters relating to patients, staff & the Trusts' business.

Skills

• Ability to input data in a timely and accurate manner
• Ability to prioritise own workload
• To work on own initiative within agreed protocols
• Excellent verbal communication skills
• Excellent customer care skills
• Excellent keyboard skills

Apply Now: [e-mail]