NHS Administrative & SPA Call Centre Officer

NHS; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A major healthcare provider is looking for an Administrative and Clerical Officer for a full-time position in London. The role involves managing referrals, coordinating appointments, and providing reception duties in a busy phone center environment. Applicants should have strong communication skills and be able to cope under pressure. Previous office experience is required, along with proficiency in Microsoft Office. The position is based on-site with potential for some remote work after training.

Qualifications

• 6 months experience of working in an office environment.
• Experience of working with the public.
• Knowledge of office procedures.

Responsibilities

• Serve as the first point of contact for service users.
• Manage referrals and booking appointments.
• Record contacts and actions on RIO.

Skills

Communication skills

Time management

Attention to detail

Ability to cope under pressure

Ability to empathize

Education

Education to GCSE/CSE level C and above

IT Skills, Microsoft or equivalent

Tools

Patient system such as RIO, PIMMS

Microsoft Office

Job description

A major healthcare provider is looking for an Administrative and Clerical Officer for a full-time position in London. The role involves managing referrals, coordinating appointments, and providing reception duties in a busy phone center environment. Applicants should have strong communication skills and be able to cope under pressure. Previous office experience is required, along with proficiency in Microsoft Office. The position is based on-site with potential for some remote work after training.