NHS 111 Mental Health First Responder | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading mental health service provider in the United Kingdom is seeking a Mental Health First Responder to provide urgent support via telephone triage. The role offers a comprehensive benefits package, including pay enhancements for evenings and weekends, annual leave, and a robust pension. Candidates must have a professional registration as a Mental Health Nurse, Social Worker, or Occupational Therapist. This is a vital role in supporting individuals through mental health crises.

Benefits

Pay Enhancements

27 days annual leave

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card discounts

Qualifications

• Must have a full professional registration as a Qualified Mental Health Nurse, Social Worker, or Occupational Therapist.

Responsibilities

• Provide initial assessment and triage via telephone.
• Provide compassionate and confidential support to service users.
• Assist individuals in managing distress and challenges.

Skills

Mental state assessments

Risk assessments

Safety planning

Brief therapy interventions

Validation and de-escalation of crisis

Signposting to relevant services

Education

Full professional registration as a Qualified Mental Health Nurse, Social Worker or Occupational Therapist

Job description

This post is a key role part of a new 24/7 Mental Health First Response service and will be the first point of contact for people who may require urgent mental health support in the GMMH 24/7 Trust helpline/111. The post involves working with people of all ages (Children and Young People, Adults or Older People) experiencing a mental health crisis via telephone triage. Working as part of the wider multi-disciplinary team, MH First Responders will provide initial assessment and triage via the phone, as well as information, support, signposting and advice. They will provide compassionate and confidential support to service users (including carers) and will support and assist individuals to cope more effectively with their mental health issues by assisting them with key aspects of their care plans (if in place), supporting them in managing distress and challenges/difficulties which they might be finding it difficult to manage their own mental health and wellbeing. MH Practitioners will seek advice from the clinical leads/shift coordinators with any call where the service user may require urgent assessment or signposting to the appropriate services.

• Mental state assessments
• Risk assessments
• Safety planning
• A range of brief therapy interventions
• Validation and de-escalation of crisis
• Signposting to the relevant services

Qualifications

Applicants must have a full professional registration as a Qualified Mental Health Nurse, Social Worker or Occupational Therapist.

Benefits

• Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
• Excellent pension.
• Cycle to work scheme.
• Salary sacrifice car scheme.
• Wellbeing programme.
• Blue Light Card discounts.