NHS 111 Mental Health First Responder | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Manchester is looking for a Mental Health First Responder to provide urgent support via phone for individuals experiencing mental health crises. Candidates must be professionally registered as a Mental Health Nurse, Social Worker, or Occupational Therapist. Responsibilities include conducting assessments, safety planning, and providing crisis intervention. The position offers various benefits including pay enhancements for evenings and weekends, generous leave, and a strong pension scheme.

Benefits

30% pay enhancement for evenings and Saturdays

60% pay enhancement for Sundays and Bank holidays

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Full professional registration is required to apply.
• Ability to perform mental state and risk assessments.
• Demonstrated skills in safety planning and crisis management.

Responsibilities

• Conduct mental state assessments.
• Perform risk assessments and safety planning.
• Provide brief therapy interventions and crisis validation.

Skills

Mental health crisis management

Telephone triage skills

Assessment and evaluation

Crisis de-escalation

Education

Full professional registration as a Qualified Mental Health Nurse, Social Worker or Occupational Therapist

Job description

Overview

This post is a key role part of a new 24/7 Mental Health First Response service and will be the first point of contact for people who may require urgent mental health support in the GMMH 24/7 Trust helpline/111. The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via telephone triage. Working as part of the wider multi-disciplinary team, MH First Responders will provide initial assessment and triage via the phone, as well as information, support, signposting, and advice. They will provide compassionate and confidential support to service users (including carers) and will support and assist individuals to cope more effectively with their mental health issues by assisting them with key aspects of their care plans, (if in place), supporting them in managing distress and challenges / difficulties which they might be finding it difficult to manage their own mental health and wellbeing. MH Practitioners will seek advice from the clinical leads/shift coordinators with any call where the service user may require urgent assessment or signposting to the appropriate services.

Responsibilities

• Mental state assessments
• Risk assessments
• Safety planning
• A range of brief therapy interventions
• Validation and de‑escalation of crisis
• Signposting to the relevant services

Qualifications

Applicants must have a full professional registration as a Qualified Mental Health Nurse, Social Worker or Occupational Therapist.

Benefits

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
• Excellent pension.
• Cycle to work scheme.
• Salary sacrifice car scheme.
• Wellbeing programme.
• Blue Light Card Discounts.

This advert closes on Monday 27 Oct 2025.