NHS 111 Health Advisor — Rewarding Patient Care

Yorkshire Ambulance Service Nhs Trust; Wakefield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Contributory Pension

NHS Discounts

Car lease schemes

Employee assistance

Research participation opportunities

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust seeks an NHS 111 Health Advisor in Wakefield. You will assess patient calls, provide guidance, and ensure appropriate care using specialist computer software.

The role includes enhanced payments for unsocial hours, with progression to Band 4 after 18 months and ongoing training within a busy IUC environment. We offer a competitive base salary (£25,760–£27,476 per year) pro rata for part-time, plus unsocial payments.

Qualifications

• IT literate and able to use NHS pathways software
• Ability to handle confidential/sensitive information
• Ability to work under pressure in a fast-paced environment
• Excellent telephone manner and customer service skills
• GCSEs at grade C or above (or equivalent) required

Responsibilities

• Assess symptoms and provide appropriate guidance to patients via NHS 111 system.
• Be the first point of contact for patients, offering reassurance and care.
• Work in a 24/7 call-centre environment, including unsocial hours and weekends.
• Progression opportunities; after 18 months, potential progression to Band 4 Enhanced Health Advisor.

Skills

IT literate

Confidential information handling

Work under pressure

Excellent telephone manner

Customer service skills

Education

GCSEs (minimum C)

Job description

Yorkshire Ambulance Service NHS Trust seeks an NHS 111 Health Advisor in Wakefield. You will assess patient calls, provide guidance, and ensure appropriate care using specialist computer software.

The role includes enhanced payments for unsocial hours, with progression to Band 4 after 18 months and ongoing training within a busy IUC environment. We offer a competitive base salary (£25,760–£27,476 per year) pro rata for part-time, plus unsocial payments.