NHS 111 Health Advisor Full Time - Bicester

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare service in Bicester is seeking an NHS 111 Health Advisor to join their team. You will handle a variety of health-related calls and provide support to those in need, with full training provided. Ideal candidates should have strong customer service skills and emotional resilience. This is an office-based role with a competitive hourly rate and generous holiday allowances.

Benefits

Competitive hourly rate

27-33 days holiday

NHS pension scheme

Employee assistance program

Access to discounts

Qualifications

• Experience in a customer/patient services environment.
• Experience of using a computerised system.
• Previous experience of working in the voluntary or health sector.

Responsibilities

• Handle a variety of calls related to health issues.
• Provide support and information to callers.
• Participate in a training program to develop necessary skills.

Skills

Customer service skills

Emotional resilience

Critical thinking

Education

Good all-round education (2 GCSEs grade 4 or above including English)

Job description

Go back South Central Ambulance Service NHS Foundation Trust

NHS 111 Health Advisor Full Time - Bicester

The closing date is 28 September 2025

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you'll handle a wide variety of calls -- no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

• This is an office-based position at our Bicester location -- remote or home working is not available.
• This role is not eligible for visa sponsorship.
• Fixed part-time rotas are available based on current service needs (see attached).
• We're currently welcoming new team members for our upcoming training courses in October and November.

Apply today to secure your spot and start your journey with us!

We have a limited number of full time vacancies available, and reserve the right to close the advert early if a high volume of suitable applications are received.

Main duties of the job

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

About us

Why work for SCAS?

We offer a competitive hourly rate of £12.59 per hour. Candidates will also receive the following unsocial allowances:

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £16.99 per hour)

All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £21.27 per hour)

This is on top of all the other fantastic benefits of working for the NHS.....

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours and Full time Hours available (Rota Basis)

Free car parking

Employee assistance program

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview face to face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

NHS Pathways Trained

Knowledge and Experience

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

£24,937 to £26,598 a yearPro rata, per annum.