NHS 111 Health Advisor | Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is looking for a compassionate Health Advisor for its NHS 111 service. In this role, you will be the first point of contact for assistance, providing excellent patient care in a supportive environment. Training will be provided. Ideal candidates will be dedicated to customer service, possess strong communication skills, and be comfortable using telephony and IT systems. This position does not require previous healthcare experience, making it an excellent opportunity for those passionate about helping others.

Qualifications

• Must demonstrate good communication skills as a Health Advisor.
• No prior healthcare experience required, but customer service experience is beneficial.

Responsibilities

• Receive calls and contacts from the public and healthcare professionals.
• Handle all calls courteously and efficiently according to patient needs.
• Record all information accurately and take appropriate action.
• Maintain confidentiality of patient and Trust information.
• Participate in audit and quality of service improvement processes.

Skills

Excellent telephony and IT skills

Good communication skills

Customer service orientation

Education

Good all-round education

Job description

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community? This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with structured training provided at our Hub in St Leonards.

We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview.

Training Course Information

• Full time course - 9th March 2026 : 37.5 hours per week – Monday - Friday 0900-1700 for 5 weeks
• Part time course – 9th23.5 hours per week – Monday - Friday 9.30 -14.30 for 7 weeks

We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team.

Start dates can only be agreed after all pre-employment checks are completed by HR services.

Interview and Application Process

Interviews will be held week starting 19thJanuary and will include a face to face interview and an assessment.

Please bring original up to date ID documentation to the interview, these are required for pre-employment checks.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Responsibilities

• Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
• Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
• Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
• Always maintain the integrity and confidentiality of all patient and Trust information.
• Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Qualifications and Experience

• You must have a good all-round education and a passion for providing excellent customer service.
• You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.

Legal & Disclosure

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

Equality, Diversity & Inclusion

We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

AI in Application

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

Employability Support

If you would like or know of anyone who would value this support, please do contact [e-mail]

This advert closes on Monday 12 Jan 2026