NHS 111 Health Advisor - Compassionate Call Handler

NHS; Crawley; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A National Health Service provider is seeking a Health Advisor in Crawley to assist callers in urgent situations and general inquiries. The role involves utilizing the NHS Pathways system and requires strong communication and empathy skills. Candidates should have GCSEs in Maths and English and experience working with the public. Opportunities for career development within the NHS are available, along with a competitive salary range and benefits including excellent training and flexible working arrangements.

Benefits

Competitive salary

35 days annual leave

Free parking

Training and development access

Qualifications

• Must have GCSE Maths and English at Grade C or above.
• Experience working with the public.
• Ability to communicate with various individuals.

Responsibilities

• Provide assistance using NHS Pathways system.
• Direct callers to appropriate services.
• Work a varied shift pattern including weekends.

Skills

Communication skills

Empathy

Problem-solving

Fast/accurate typing

Education

GCSE Maths and English

Functional Skills in ICT

Tools

NHS Pathways

Computer-based systems

Job description

A National Health Service provider is seeking a Health Advisor in Crawley to assist callers in urgent situations and general inquiries. The role involves utilizing the NHS Pathways system and requires strong communication and empathy skills. Candidates should have GCSEs in Maths and English and experience working with the public. Opportunities for career development within the NHS are available, along with a competitive salary range and benefits including excellent training and flexible working arrangements.