NHS 111 Health Advisor

Practice Plus Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking a passionate NHS 111 Health Advisor to join their team. In this role, you will assess patients over the phone, providing crucial non-clinical advice using the NHS Pathways system. Ideal candidates will be calm under pressure and possess strong communication skills. This position offers competitive pay rates, benefits, and opportunities for personal growth through comprehensive training.

Benefits

33 days annual leave

Paid training

Competitive pension scheme

Salary Finance options

Exclusive discounts

Cycle to Work Scheme

Free 24/7 wellbeing support

Qualifications

• Calm under pressure, empathetic, and passionate about providing vital care.
• Ability to manage difficult or distressed patients in high-pressure situations.
• Comfortable using computer systems and software.

Responsibilities

• Provide time-critical advice as the first point of contact.
• Assess and prioritize calls based on urgency.
• Ensure accurate documentation of all calls.

Skills

Emotional Resilience

Clear Communication

Decision-Making

Attention to Detail

Organizational Skills

IT Skills

Education

GCSE/Functional Skills English and Maths (or equivalent)

Job description

About the Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor - Full Time & Part-Time Hours Available | Located on-site - Exeter

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a typical call: simulation call.

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

• 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
• Paid training and continuous learning opportunities to grow your career.
• Competitive pension scheme with Scottish Widows or the Peoples Pension.
• Salary Finance: Access to salary advances, loans, and government benefits.
• Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
• Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here.

Pay Rates

• £12.65 per hour (7am‑11pm)
• £15.72 per hour (11pm‑7am)
• Enhanced rate of £16.27 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a non‑contractual incentive for working unsociable hours and you will be paid £12.65 during your training.

Working Hours

We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based only on 24, 30 and 37.5 hours per week.

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111‑contact centre: Stratus House, Emperor Way, EX1 3QS.

Training and Development

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

• Training Schedule: 19th January – Full‑time course (Monday‑Friday 9:30‑5pm) for 4 weeks.
• It is essential that you attend training every day.
• You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
• After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

Please click here for further information: NHS 111 Health Advisor Journey.

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.

What You'll Be Doing

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non‑emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Responsibilities

• Initial Contact: You will be the first point of contact for patients, providing time‑critical advice.
• Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
• Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
• Non‑clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
• Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

What We’ll Look For In You

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We are seeking professionals who have:

• Emotional Resilience: Ability to manage difficult or distressed patients, especially in high‑pressure situations.
• Clear Communication: Ability to explain medical instructions and guidance in an easy‑to‑understand manner.
• Decision‑Making: Good judgment skills to assess patient conditions and provide accurate advice.
• Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
• Organizational Skills: Capable of managing multiple cases and prioritising urgent calls.
• IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies.
• GCSE/Functional Skills English and Maths (or equivalent).

About Us

At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone—patients and colleagues alike—how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high‑quality, caring experience for all.

If you thrive in a compassionate, fast‑paced environment and are driven by making a meaningful difference, we’d love to hear from you!

For more information, please email Sarah on [e-mail]

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.