NHS 111 Call Handler - Flexible Relief Shifts

HUC; Welwyn Garden City; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A healthcare organization in Welwyn Garden City is seeking a Relief Rota Call Handler to provide urgent care support through the NHS 111 service. In this role, you will be trained to assist patients while working flexible shifts. You need to be a calm communicator and a team player, committed to a six-week training program. The position offers a salary of £26,685 during probation, rising to £27,734 annually.

Benefits

Paid training

NHS and Blue Light discounts

Free 24/7 counselling and wellbeing support

On-site parking

Qualifications

• Must be aged 18 or over due to legislative requirements.
• Must commit to full-time training for six weeks.
• Must reside within a 60-minute commute.

Responsibilities

• Answer calls from patients with care and professionalism.
• Guide people to the right service using NHS Pathways software.
• Support colleagues in a caring and collaborative environment.

Skills

Calm communication

Empathy

Team player

Customer service experience

Job description

A healthcare organization in Welwyn Garden City is seeking a Relief Rota Call Handler to provide urgent care support through the NHS 111 service. In this role, you will be trained to assist patients while working flexible shifts. You need to be a calm communicator and a team player, committed to a six-week training program. The position offers a salary of £26,685 during probation, rising to £27,734 annually.