NGMS Network Engineer

Nasstar; Greater London; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading IT service provider is looking for a support engineer to assist Managed Service customers. This role requires excellent problem-solving abilities, a background in networking (Cisco and Fortinet certifications), and strong communication skills. Responsibilities include managing incidents, troubleshooting, and mentoring junior staff, all while promoting service excellence. This position is remote, offering flexible working arrangements and competitive benefits.

Benefits

25 days’ holiday (excluding bank holidays) + Your Birthday Off

Flexible working options

Virtual working opportunities

Health cash plan

Retail discounts from major brands

Qualifications

• 3+ years experience with router and switch hardware; field-based work would be beneficial.
• Track record of providing customer support and experience with project delivery.
• Advanced Routing and Switching hands-on experience.

Responsibilities

• Deal with incoming incidents in a professional manner over the phone and e-mail.
• Take ownership of incidents and manage them logically.
• Ability to mentor junior engineers through technical roadblocks.

Skills

Cisco CCNA/CCNP or JNCIA

Fortinet Certified Professional (FCP)

3+ years experience with router and switch hardware

Excellent communication skills

Highly organised and able to multi-task effectively

Job description

Overview

Application Deadline: 31 October 2025

Department: Connectivity

Employment Type: Permanent

Location: Remote, UK

Description

A varied role to provide support to our Managed Service customers, assist with escalations from the wider Service Desks and deliver projects onsite at customer locations throughout the UK.

You would be required to be flexible with working times to maintain core hours coverage for our customer base.

You would be expected to perform a variety of proactive tasks which will help maximize customer\'s uptime and prevent reoccurring issues. Tasks will include resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.

You will have the opportunity to work with the latest leading cutting-edge technologies in a support environment that promotes systems and service excellence.

Responsibilities

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail.
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress.
• Has a natural aptitude for troubleshooting and problem-solving.
• Ability to mentor junior engineers through technical roadblocks.
• Embraces continual change and process improvement.
• Can express ideas and information clearly and concisely.
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs.
• Demonstrates a passion for customers and delivering service excellence.
• Proactively keeps up to date with technologies supported by Nasstar.

Qualifications

• Cisco CCNA/CCNP or JNCIA
• Fortinet Certified Professional (FCP)
• 3+ years experience with router and switch hardware; field-based work would be beneficial
• Track record of providing customer support and experience with project delivery
• Advanced Routing and Switching hands-on experience
• Fortinet hands-on experience including SD-WAN
• Network Analysis: Audit / Recommend / Remediate
• Traffic Measurement
• Network Monitoring: Monitoring Toolsets; Proactive Alerting
• Highly organised and able to multi-task effectively
• An independent, self-starter capable of managing their own workload
• Excellent communication skills

Benefits

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – we will consider any written request for flexible working
• Virtual working – we empower our people to work remotely
• Top tech – Leading services and solutions for staff
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands