Newly created role- senior Receptionist for leading high-end luxury serviced office provider

Orla Rose Associates; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury brand company in London seeks a Head Receptionist to enhance client experiences at their flagship center. The ideal candidate will lead front-of-house operations, manage administration tasks, and nurture client relationships. Candidates should have 3–5 years of experience in luxury or high-end environments, showcasing exceptional attention to detail and a professional demeanor. This role offers an opportunity to shape the hospitality experience in a premium setting.

Qualifications

• 3–5 years’ experience in front‑of‑house or client‑facing roles.
• Experience in luxury offices, high-end retail, or five-star hotels preferred.
• Professional presentation and exceptional attention to detail.

Responsibilities

• Lead front‑of‑house and client‑facing operations.
• Manage daily administration, including email management and bookings.
• Support client onboarding and maintain strong relationships.
• Assist in delivering client events and enhancing brand engagement.

Skills

Client-focused

Attention to detail

Strong interpersonal skills

Self-motivated

Job description

A brand new opportunity to join an award-winning luxury brand that places client experience at the heart of everything it does. Renowned for delivering premium serviced and managed offices, setting the standard for innovation and excellence in commercial property services.

Seeking a Head Receptionist to bring your own personal touch and take ownership of the front‑of‑house experience at one of the company’s flagship centres. This is a pivotal role for an individual eager to shape and elevate the hospitality arm of a prestigious brand.

Key responsibilities: Lead all front‑of‑house and client‑facing operations, ensuring a seamless meet‑and‑greet experience. Manage day‑to‑day administration, including email management, supply orders, and coordination of taxis, hotels, and restaurant bookings. Support client onboarding and nurture strong, long‑lasting relationships. Assist in maintaining office presentation and design standards that reflect a luxury environment. Contribute to the delivery of client events and initiatives that enhance community and brand engagement.

3–5 years’ experience in front‑of‑house, reception, or client‑facing roles, ideally within luxury offices, high‑end retail, or five‑star hotels. Naturally, client‑focused, professional, and personable, with exceptional attention to detail and presentation. A proactive and self‑motivated individual who thrives in a dynamic, fast‑paced setting. Passionate about delivering excellence and proud to represent a premium brand.