Newcastle On‑Site Compliance Team Lead (Contract)

CBSbutler Holdings Limited trading as CBSbutler; Newcastle upon Tyne; On-site; GBP 23,000 - 30,000; Part time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking a Compliance Team Leader for a month-long contract, with the option to go permanent, on site in Newcastle.

You will lead a small regulatory team, manage QA workload, coach colleagues, and drive continuous improvement while maintaining a strong customer-first approach. Strong communication and a background in financial services are essential.

Qualifications

• A proven track record in people development and management.
• Experience in complaints and/or escalation management is key.
• Experience within Financial Services, or other regulated environment is highly desirable.

Responsibilities

• Responsible for the day-to-day management of a team of up to 6 colleagues.
• Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
• Lead, motivate and recognize colleagues through open and honest communication.
• Monitor and review individual colleague and team progress against business objectives.
• Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department's training and competency framework.
• Pro-actively build and maintain relationships between teams and departments.
• Use a wide range of communication tools to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
• Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.

Skills

Team leading experience

Compliance

Financial services

Tools

MS Office

Job description

CBSbutler Holdings Limited trading as CBSbutler is seeking a Compliance Team Leader for a month-long contract, with the option to go permanent, on site in Newcastle.

You will lead a small regulatory team, manage QA workload, coach colleagues, and drive continuous improvement while maintaining a strong customer-first approach. Strong communication and a background in financial services are essential.