New Partner Experience Team Lead - Italian Speaker

Deliveroo; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food delivery service is seeking a New Partner Experience Team Leader in Manchester. You will manage a team of Italian speaking agents, ensuring new restaurants are set up for success. Candidates should have management experience and fluency in Italian and English. This role offers a hybrid work model and the opportunity to shape the partner experience for our clients.

Benefits

Health benefits

Family support

Financial assistance

Diversity initiatives

Qualifications

• 2+ years management experience in relevant field.
• Native or fluent in Italian and English.
• Experience in account management or customer service desirable.
• Work to targets with a proactive attitude.

Responsibilities

• Oversee a team of New Partner Experience Agents.
• Coaching the team to develop skills and manage attendance.
• Provide reporting on results and improve onboarding processes.
• Establish a performance management framework for your team.
• Ensure restaurants are comfortable with operational systems.

Skills

Management experience

Fluent in Italian

Fluent in English

Account management experience

Customer service

Job description

As a New Partner Experience (NPX) Team leader you will manage a team of Italian speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Responsibilities

• Responsible for the daily oversight of a team of New Partner Experience Agents
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Ensure your team hit agreed goals, establishing a performance management framework for your team
• Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills

• 2+ years management experience
• Native or fluent in Italian and English
• Experience in account management or customer service desirable
• Work to targets with a get up and go attitude

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.