New Partner Experience Team Lead - Belgium Market (12 months FTC)

Startups; Manchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Diversity initiatives

Growth opportunities

Job summary

Startups is looking for a New Partner Experience Team Lead for the Belgium market based in Manchester. In this hybrid role, you will lead a team responsible for onboarding new restaurants into Deliveroo's platform, ensuring their ongoing success and growth in order volume.

The position requires strong management capabilities and experience in account management or customer service. The role is full-time, Monday to Friday, 9am-5:30pm, with a focus on mentorship and performance management.

Qualifications

• 2+ years of management experience required.
• Desirable experience in account management or customer service.
• Ability to work to targets is essential.

Responsibilities

• Oversee a team of New Partner Experience Agents.
• Coach team and develop skills.
• Report on performance and establish action plans.

Skills

Management experience

Account management

Customer service

Target-driven attitude

Job description

New Partner Experience Team Lead - Belgium Market (12 months FTC)

As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.

As part of the SMB (Small & Medium Business) team in Manchester, you will report to the Head of New Partner Experience and work in the Manchester office on a hybrid basis.

Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.

Responsibilities (your team)

• Responsible for the daily oversight of a team of New Partner Experience Agents
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Report on performance & put action plans in place to drive improved performance.
• Ensure your team hit agreed goals, establishing a performance management framework for your team
• Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills (your role)

• 2+ years management experience
• Experience in account management or customer service desirable
• Ability to work to targets and a get up and go attitude

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.