New Partner Experience Advisor - Mandarin Speaking

Deliveroo; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Deliveroo in Manchester is seeking a New Partner Experience Advisor to be the vital link for newly signed partners during their first two months on the platform, helping them navigate systems and set a path to long-term success.

You will work across Sales and Account Management to ensure a smooth journey, lead outbound calls, educate on menu optimization and advertising tools, and coordinate with internal teams such as photography to build compelling storefronts.

Qualifications

• Fluent in English and Mandarin.
• Strong communication with outbound calls.
• Ability to work toward demanding targets while maintaining quality.
• Proficient in Microsoft software; Salesforce knowledge desirable.
• Empathetic, proactive attitude and relationship-building.
• Highly organized with attention to detail.
• Nice-to-have experience in account management, sales, or customer service.
• Experience in fast-paced startup or technology environment.

Responsibilities

• Lead Partner Relationships: primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.
• Consult on Growth: educate partners on menu differentiation and use of advertising tools to drive order volume.
• Liaison & Coordination: bridge between restaurant partners and internal teams to ensure a world-class digital storefront.
• Build Lasting Trust: conduct high-quality outbound calls to resolve partner issues and foster long-term partnerships.
• Operational Excellence: manage administrative lifecycle of multiple restaurant partners with precision.

Skills

Fluent in English and Mandarin

Strong Communication

Target‑Driven Mindset

IT Literacy

Salesforce

Emotional Intelligence

Organisational Skills

Tools

Salesforce

Job description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data‑led growth strategies, we take on big challenges that move the business forward. If you thrive in fast‑paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a New Partner Experience (NPX) Advisor to join our Manchester team. In this role, you’ll be the vital link for our newly signed partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long‑term success.

What You’ll Be Doing

You’ll be joining the New Partner Experience (NPX) team. We work cross‑functionally with Sales and Account Managers to ensure our partners have a smooth journey, helping them navigate our systems and maximise their growth from day one.

Here’s what your day‑to‑day might look like:

• Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.
• Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
• Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world‑class.
• Build Lasting Trust: Manage high‑quality outbound calls to resolve partner issues promptly, building the trust necessary for a long‑term partnership.
• Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems.

What You’ll Need to Thrive

Essential

• Fluent in English and Mandarin
• Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
• Target‑Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
• IT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable.
• Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, “get up and go” attitude.
• Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously.

Nice to Have

• Previous experience in account management, sales, or customer service.
• Experience working in a fast‑paced startup or technology environment.

Interview Process

• Step 2: Recruiter Screen – You’ll have a 15‑30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
• Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
• Step 5: Outcome – We’ll get back to you after your interview to let you know the result!

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real‑world problems in a three‑sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative, values‑driven teams that support how you work best.

The Details

• Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
• Start Date: November 2026.
• Working Pattern: Hybrid working offered after successful completion of probation.

We aim to create a fair process that lets your skills shine—our interview typically includes 3‑4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.

If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!