New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm

First People Recruitment; City Of London; On-site; GBP 26,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Malay Speaking Customer Support Representative to provide support for Malay-speaking clients regarding forex trading. The ideal candidate should be fluent in Malay, have customer service experience, and ideally possess a finance-related degree. This full-time on-site role offers an initial salary of £26k, increasing to £27k after five weeks of training.

Qualifications

• Experience with KYC/AML is preferred.
• Fresh graduates are welcome.
• Proven experience in forex trading is a plus.

Responsibilities

• Respond to inquiries from Malay-speaking clients.
• Provide information about forex trading platforms.
• Assist clients with onboarding and account documentation.
• Guide clients in using trading platforms.
• Resolve client issues and escalate when necessary.
• Collaborate with compliance and sales teams.
• Maintain records of client interactions.
• Participate in training for forex trading and customer service.

Skills

Fluency in Malay

Proficiency in English

Excellent communication skills

Problem-solving skills

Tech-savvy

Education

Finance-related degree

Job description

Your New Job Title: Malay Speaking Customer Support Representative - PSW Accepted

The Skills You'll Need: Malay fluent, KYC/AML, customer service

Your New Salary: £26k, will add to £27k after 5 weeks training

Office based

Perm

Start: ASAP

To be successful in this role our client has said it is essential that candidates:

• have Malay to native level
• have KYC/AML related experience
• have finance related degree

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

Malay Speaking Customer Support Representative -What You’ll be Doing:

• Respond to incoming inquiries via various channels (phone, email, live chat) from Malay-speaking clients promptly and professionally.
• Provide accurate and comprehensive information about forex trading platforms, products, services, and account-related queries.
• Assist clients with onboarding, including account registration, verification, and documentation requirements.
• Guide clients in navigating trading platforms, explaining basic trading concepts, and providing technical support as needed.
• Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to relevant departments when necessary.
• Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements.
• Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system.
• Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings.

Malay Speaking Customer Support Representative -The Skills You’ll Need to Succeed:

• Fluency in Malay is essential. Proficiency in English is also required.
• Fresh graduates are welcome. Proven experience and knowledge of forex trading concepts are a plus.
• Excellent communication skills with the ability to explain complex information clearly and concisely.
• Exceptional problem-solving and analytical skills to address client issues effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent time management skills with the ability to multitask and prioritize tasks effectively.
• Tech-savvy with a good understanding of trading platforms and software applications.
• High level of professionalism, integrity, and empathy when dealing with clients.

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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