New Job - Customer Service Operations Support

People First Team Japan/ピープルファーストチームジャパン; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading international household products company is seeking a Customer Service Operations Support specialist to assist with day-to-day operations. This hybrid role requires excellent organizational and analytical skills, along with proficiency in customer service and SAP. The successful applicant will manage customer relationships, ensure data accuracy, and provide administrative support to the Order Management team. The salary ranges from £12.64 to £19.84 per hour, with a commitment to diversity and an inclusive workplace culture.

Qualifications

• Previous customer service operations experience.
• Proficient in MS Office including Excel and Outlook.
• Order processing experience.
• Strong analytical skills.
• Acute attention to detail is essential.

Responsibilities

• Support day-to-day operations of the customer service team.
• Provide administrative support to Order Management team.
• Resolve issues relating to order receipt through to delivery.
• Act as a key point of contact both internally and externally.
• Build and maintain excellent external customer relationships.
• Develop understanding of robotic order management processes.
• Use SAP to manage customer data and track orders.
• Ensure compliance with company policies and quality standards.

Skills

Customer Service

SAP

Advanced Excel

Analytical Skills

Order Processing

Tools

MS Office

Excel

Outlook

Job description

Your New Job Title:Customer Service Operations Support

The Skills You'll Need: Customer Service, SAP, Advanced Excel, Analytical skills, Order Processing

Your New Salary: £12.64 - £19.84 per hour (Equivalent of £24 - £38K pa)

Location: Newcastle

Duration: Long-term temporary assignment until 04/12/2026

Job status: Hybrid, 2 days a week in office

Working hours: 37.5 h p/w, Mon-Fri (8am-4pm / 8.30am-4.30pm / 9am - 5pm)

Who You'll Be Working for: An international leader in household products.

Main responsibilities:

• Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
• Providing administrative support to Order Management team.
• Resolving issues relating to order receipt through to delivery for both Customers and Sales.
• Acting as a key point of contact both internally and externally.
• Liaising internally with other stakeholders.
• Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
• Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
• Using SAP to manage customer data, track orders, update service requests, and order processing.
• Verifying data accuracy and ensuring all transactions are recorded properly within the system.
• Ensuring compliance with company policies, quality standards, and data protection regulations.

The Skills You'll Need to Succeed:

• Previous Customer Service Operations experience.
• Proficient in MS office including Excel and Outlook.
• Order processing experience.
• Excellent organizational skills.
• Strong analytical skills.
• Acute attention to detail is essential.
• SAP knowledge would be advantageous, although training will be provided.
• Ability to learn quickly and work autonomously.
• Outstanding verbal and written communication.
• Possess excellent problem solving and decision-making skills.
• Ability to work to required timings and deadlines and respond to urgent issues as needed.

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.