New Homes Advice Executive

Clarion Housing Group; Croydon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading housing organization seeks a Customer Service Sales representative for a hybrid role based in Croydon. You will use your excellent customer service skills to manage inquiries and guide potential property buyers effectively. Candidates should be proficient in telephony and CRM systems, demonstrating strong organizational and communication skills. The role involves a 36-hour work week on a rotating schedule, emphasizing a proactive approach to customer engagement.

Qualifications

• Proven track record in delivering positive outcomes for customers.
• Ability to manage customer expectations effectively.
• Experience in a fast-paced or sales-related customer services environment.

Responsibilities

• Deliver high-quality inbound and outbound services through various channels.
• Take ownership of customer inquiries and manage them efficiently.
• Provide accurate and helpful guidance to customers interested in purchasing a property.

Skills

Excellent customer service

Communication skills

Organizational skills

Telephony and CRM systems

Proficient in Microsoft packages

Job description

Location : Hybrid / Croydon

Salary : Londonper annum / Nationalper annum

Hours : 36 per week (2-week rota details below)

Contract Type : Permanent

Are you committed to delivering excellent customer service

If you have a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills then this could be a great opportunity for you to join our Customer Service Sales team.

With experience using telephony and CRM systems youll be responsible for delivering high-quality inbound and outbound services through various channels including telephony postal mail email web services and self-service portals.

Youll take ownership of customer enquiries and handle them effectively proactively and positively ensuring that accurate information is provided and that inquiries are managed efficiently in accordance with targets.

Using your excellent organisational skills and ability to prioritise your own workload youll carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required. Looking after customers who are interested in purchasing a property discussing options and providing them with accurate and helpful guidance will be at the forefront of your role. With experience of working in a fast-paced or sales-related customer services environment youll be able to manage conversations and / or resolve concerns / complaints effectively and sensitively acting as the first point of contact where possible.

Proficient in using Microsoft packages such as Outlook Excel and Word utilising a CRM system and telephony software youll work well within a team environment and demonstrate a professional and approachable attitude.

The Customer Service Sales team currently work on a 2 week rota between 08 : 30 and 19 : 30 Monday to Friday and alternate Saturdays 10 : 00 to 16 : 00.

If this sounds like an opportunity for you please review the full role profile New Homes Advice Executive and Behaviours & Mandatory Accountabilities OD level 6 before applying.

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Closing Date : Monday 20th October 2025 at midnight.

This is a hybrid role with a base location at our offices in Croydon. Candidates will be expected to work from the office at least one day per week. Please note that our Croydon office will be closing at the end of the year but were working on securing a new office space.

If you live outside the M25 your salary will be based on your location and aligned to the National pay scale.

Applicants must be able to travel across regions as required.

This post is subject to a Standard Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.