New Business Representative

Hastings Insurance Services; Leicester; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the

Open plan modern office

Relaxed, friendly & diverse working

Harrys onsite restaurant and Costa

25 days holiday + bank holidays

Pension match up to 10%

Life insurance (4x base salary)

Discounted Hastings Direct products

Retail discounts & cashback

Tech scheme, cycle to work

Refer a friend £500

Brand-new Microsoft Surface laptop

Job summary

Hastings Insurance Services Limited in Leicester is seeking a New Business Representative to join our team. You will handle quotes for car, bike, van, home, and multi-car policies, guiding customers toward the right cover and initiating policy purchases using our digital tools.

The role offers a 37.5-hour week, hybrid working with 1 day in the office and a 12-week training programme, with progression to salary and career development over time.

Qualifications

• Self-motivated individuals who uphold our values and focus on outcomes.
• Adaptable and resilient, able to cope with change.
• Clear communicators who build rapport and bring personality to work.
• Comfortable navigating software systems while managing conversations.
• Accountable, thorough and detail-oriented.

Responsibilities

• Provide customers with new quotes for car, bike, van, home, or multi-car policies.
• Support customers to complete the purchase of their policy using our digital products.
• Participate in the New Business team to drive growth and deliver excellent customer service.

Skills

Self-motivated

Adaptable

Empathetic

Patient

Clear communicators

Tech-savvy

Attention to detail

Accountable

Job description

New Business Representative

This role has an anticipated start date in 2027. As we are recruiting ahead for future opportunities, there may be a slightly longer period between submitting your application and receiving an update from our Recruitment Team. Thank you for your patience, and we look forward to reviewing your application.

Working Hours/ Shift Patterns

You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.

Our opening hours

Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00

Training

Our 12-week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you'll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.

Holiday Allowance During Training

To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case‑by‑case basis.

Our approach to Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary

Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.

Location

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your role

The New Business team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

What we're looking for in a New Business Representative

• Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
• Someone comfortable with change, able to adapt quickly and show resilience
• Colleagues with a positive, empathetic, and patient approach
• Clear communicators who can build rapport and bring their personality to work
• People adept at navigating software systems while managing a conversation
• Someone who's accountable, thorough, and pays attention to detail

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you'll receive

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.

For this position, we're regr