New Business Representative

hastingsdirect; Leicester; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Bonus up to 5%

Hybrid working

Modern office

Diversity-friendly environment

Onsite restaurant (Harrys)

25 days holiday + bank holidays + buy&

Pension match up to 10%

Life insurance 4x salary

Discounts on Hastings Direct products

Retail discounts & cashback

Tech scheme

Cycle to work

Health assessments

Skin check

Refer a friend £50

Job summary

Hastings Direct in Leicester is seeking a New Business Representative to handle new quotes for car, bike, van, and home policies. You will help customers understand cover options and guide them toward completing purchases using our digital products.

The role offers hybrid working with training, career progression, and a competitive salary with benefits. You’ll join a people-focused team that values clear communication and customer-first service.

Qualifications

• Self-motivated individuals who uphold values and focus on outcomes.
• Ability to adapt quickly and show resilience.
• Empathetic, patient colleagues with a positive attitude.
• Clear communicators who build rapport and bring personality to work.
• Proficient with software systems while navigating conversations.

Responsibilities

• The New Business team handles new quotes across car, bike, van, home, and multi-policy options.
• You will assist customers to complete policy purchases using digital products where possible.

Skills

People skills

Customer service

Communication

Adaptable

Resilient

Tech-savvy

Tools

CRM software

Job description

New Business Representative

This role has an anticipated start date in 2027. As we are recruiting ahead for future opportunities, there may be a slightly longer period between submitting your application and receiving an update from our Recruitment Team. Thank you for your patience, and we look forward to reviewing your application.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Working Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00

Training: Our 12-week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in-office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you will receive sign-off from a trainer or team leader before moving to hybrid working and into your permanent team.

Holiday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case-by-case basis.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.

Your role:

The New Business team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

What we're looking for in a New Business Representative

• Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
• Someone comfortable with change, able to adapt quickly and show resilience
• Colleagues with a positive, empathetic, and patient approach
• Clear communicators who can build rapport and bring their personality to work
• People adept at navigating software systems while managing a conversation
• Someone who's accountable, thorough, and pays attention to detail

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you'll receive:

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check
• Refer a friend scheme - earn £50